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Guests
Getting started
Getting started guide for guests
Getting approved to drive and verifying your account
Booking a car
Age requirements for drivers
See all 4 articles
Planning your trip
Available cars
Messaging your host
Distance included in trip
Adding Extras to your trip
Adding a driver to a trip
Choosing delivery for your trip
See all 8 articles
Paying for your trip
Trip costs
Trip pricing
Paying for your trip
Refund timing
Security deposits
Disputing an invoice from your host
See all 9 articles
Changing or canceling your trip
Extending or shortening your trip
Canceling a trip with your host
Managing a flight delay or cancellation
Updating your protection plan, delivery location, or Extras
Trips canceled by hosts
See all 5 articles
Understanding guest responsibilities
Guest fees
Reviewing your trip
Paying for fuel
Cleaning the car
Street parking
Paying tickets and tolls
See all 8 articles
Managing incidents
Host no-shows
Reporting a car that’s unsafe or unsatisfactory
Roadside assistance for guests | US and Canada
Roadside assistance for guests | UK
Incident support
See all 5 articles
Vehicle use policies
Additional usage policy for guests
No smoking policy for guests
Answers to questions about COVID-19 | Guests
Cleaning and disinfection policy for guests
Pet policy for guests
Prohibited uses
See all 7 articles
Using Turo Go
Turo Go for guests
Getting in touch
How guests can contact Claims
Contact Turo
Chat with Turo Support
Report Damage