• Getting started guide | Guests
• Booking a car
• Age requirements for drivers
• Getting approved to drive and verifying your account
• Verification photos
• Chat with Turo verification support

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• Available cars
• Messaging your host
• Distance included in trip
• Adding Extras to your trip
• Adding a driver to a trip
• Choosing delivery for your trip

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• Gray market transaction policy | Guests
• Trip costs
• Trip pricing
• Paying for your trip
• Verifying or updating your payment card
• Refund timing

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• Extenuating circumstances policy | Guests
• Extending or shortening your trip
• Canceling a trip with your host
• Managing a flight delay or cancellation
• Updating your protection plan, delivery location, or Extras
• Trips canceled by hosts

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• Montana airport delivery | Guests
• Tennessee Airport Delivery | Guests
• Florida airport delivery | Guests
• Colorado airport delivery | Guests
• California airport delivery | Guests
• Massachusetts airport delivery | Guests

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• Guest fees
• Reviewing your trip
• Paying for fuel
• Cleaning the car
• Street parking
• Paying tickets and tolls

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• Host no-shows
• Reporting a car that’s unsafe or unsatisfactory
• Roadside assistance for guests | US and Canada
• Roadside assistance for guests | UK

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• Changing your account information
• Opting in/Opting out of text messages
• Closing your account
• Preventing and reporting fraud

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• ★ Resolving problems booking a car
• Low auto insurance score
• Multiple or linked accounts
• Policy violations
• Trust and safety issues
• Driving history appeal - UK guests

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• Additional usage policy for guests
• No smoking policy for guests
• Answers to questions about COVID-19 | Guests
• Cleaning and disinfection policy for guests
• Pet policy for guests
• Prohibited uses

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• Turo Go for guests

• Contact Turo
• How guests can contact Claims
• Chat with Turo Support

• Personal insurance requirements | Guests
• Insurance or coverage via a credit card
• Understanding insurance and your physical damage contract | US guests
• Summary and cost of protection plans | US guests
• Protection plans including insurance | US guests
• Understanding insurance and your physical damage coverage | Canada guests

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