• Getting started guide | Guests
• Booking a car
• Age requirements for drivers
• Getting approved to drive and verifying your account
• Verification photos
• Chat with Turo verification support

See all 6 articles

• Available cars
• Messaging your host
• Distance included in trip
• Adding Extras to your trip
• Adding a driver to a trip
• Choosing delivery for your trip

See all 10 articles

• Trip costs
• Trip pricing
• Paying for your trip
• Verifying or updating your payment card
• Refund timing
• Security deposits

See all 12 articles

• Extenuating circumstances policy | Guests
• Extending or shortening your trip
• Canceling a trip with your host
• Managing a flight delay or cancellation
• Updating your protection plan
• Trips canceled by hosts

See all 6 articles

• Utah Airport Delivery | Guests
• Montana airport delivery | Guests
• Tennessee Airport Delivery | Guests
• Florida airport delivery | Guests
• Colorado airport delivery | Guests
• California airport delivery | Guests

See all 8 articles

• Guest fees
• Reviewing your trip
• Paying for fuel
• Cleaning the car
• Street parking
• Paying tickets and tolls

See all 8 articles

• Host no-shows
• Reporting a car that’s unsafe or unsatisfactory
• Roadside assistance for guests | US and Canada
• Roadside assistance for guests | UK

See all 4 articles

• Changing your account information
• Opting in/Opting out of text messages
• Closing your account
• Preventing and reporting fraud

See all 4 articles

• ★ Resolving problems booking a car
• Low auto insurance score
• Multiple or linked accounts
• Policy violations
• Trust and safety issues
• Driving history appeal - UK guests

See all 6 articles

• Additional usage policy | Guests
• No smoking policy for guests
• Answers to questions about COVID-19 | Guests
• Cleaning and disinfection policy for guests
• Pet policy for guests
• Prohibited uses

See all 7 articles

• Turo Go for guests

• Contact Turo
• How guests can contact Claims
• Chat with Turo Support

• Personal insurance requirements | Guests
• Insurance or coverage via a credit card
• Understanding insurance and your physical damage contract | US guests
• Summary and cost of protection plans | US guests
• Protection plans including insurance | US guests
• Understanding insurance and your physical damage coverage | Canada guests

See all 11 articles

• Reporting and resolving damage | US guests
• Reporting and resolving damage | Canada guests
• Reporting and resolving damage| UK guests
• Resolving damage with your host
• Guest charges for damage claims

See all 5 articles