Guests
Planning your trip
- What do I need to know as a first-time guest?
- Check-in and checkout
- What does it mean if a listing has a Business Class badge?
- Additional drivers
- Delivery
- When is my trip "Booked"?
Changing or canceling your trip
- Making changes to a trip
- How does city delivery work?
- How do remote key handoffs work for guests?
- Can I book more than one car at a time?
- Canceling a trip with your host
- What time is shown for my request when booking a trip in another time zone?
Payment & pricing
- When do I pay for the trip?
- About security deposits
- How much does a trip cost?
- What payment methods do you accept?
- How do I pay for fuel, additional miles, or other issues that come up during a trip?
- How long will it take to receive a refund?