Travelers
Renting cars
- Are there age restrictions for certain vehicles?
- How do remote key exchanges work?
- What if I need to cancel a trip (as a traveler)?
- Are my passengers allowed to drive? How do I add a driver?
- What happens if an owner cancels my trip?
- Do I get any money back if I end a trip early?
Payment & pricing
- When do I pay for the trip?
- Do you require a security deposit?
- What payment methods do you accept?
- Do I pay more if I'm under 25?
- How do I pay for gas, additional miles, or other issues that come up during a trip?
- How much does a trip cost?
Joining Turo
- What are the eligibility requirements?
- How do I redeem my first-time Turo travel credit?
- How can I earn travel credit by referring friends to Turo?
- How do referrals work?
- How do I join?
- What to do if you are unable to rent or list a car
Insurance & damage
- Do I need my own insurance?
- How does insurance work in Canada?
- Do I need my own insurance in Canada?
- Will the insurance or coverage I have through my credit card cover my Turo trip?
- Am I responsible for a flat tire?
- How does insurance work? What am I responsible for if I have an accident?
How it works
- How can I track the shuttle to the Turo Valet lots?
- How does Turo work?
- What documents do I need to present to the Turo Valet attendant?
- How do I know if the car I’m renting is going to be at the Turo Valet lot?
- Can I message a host before renting a car?
- Am I responsible for cleaning the car before I return it?