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Guests
Planning your trip
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A Complete Guide for Turo Guests
Available cars
Distance included in trip
Adding Extras to your trip
Adding a driver to a trip
Delivery
See all 8 articles
Paying for your trip
Trip costs
Trip pricing
Paying for your trip
Refund timing
Security deposits
Disputing an invoice from your host
See all 10 articles
Changing or canceling your trip
Extending or shortening your trip
Updating your protection plan, delivery location, or Extras
Canceling a trip with your host
Flight delays and cancellations
Trips canceled by hosts
See all 5 articles
Understanding guest responsibilities
Paying for fuel
Cleaning the car
Street parking
Paying tickets and tolls
See all 4 articles
Managing incidents
Reporting a car that’s unsafe or unsatisfactory
Roadside assistance for guests | US and Canada
Roadside assistance for guests | UK
Incident support
Driving with Lightfoot–UK
See all 5 articles
Vehicle use policies
No smoking policy for guests
Cleaning and disinfection policy for guests
Pet policy for guests
Prohibited uses
Commercial uses policy
See all 5 articles
Using Turo Go
Turo Go for guests
Report Damage