Guests
The Basics
- Guest cancellation policy
- How does Turo work?
- What do I need to know as a first-time guest?
- What does it mean if a listing has a Business Class badge?
- What does "Book Instantly" mean?
- When is my trip "Booked"?
Booking cars
- Are there age restrictions for certain vehicles?
- Can I message a host before booking a car?
- Are my passengers allowed to drive? How do I add a driver?
- What are "Deluxe Class" and "Super Deluxe Class" cars? What are the requirements to book them?
- How does airport delivery work?
- How does city delivery work?
Payment & pricing
- When do I pay for the trip?
- About security deposits
- How much does a trip cost?
- What payment methods do you accept?
- How do I pay for fuel, additional miles, or other issues that come up during a trip?
- What are Extras? Do I have to buy them?
Your trip
- I have an upcoming trip, but my host isn’t responding. What do I do?
- How does pickup and drop off work?
- What should I do if the car does not meet legal requirements or is unsafe to drive when I pick it up?
- How do I extend a trip?
- What happens if I get a ticket?
- Am I responsible for paying for fuel?
Turo Valet
- How do I pick up the car for a Turo Valet trip?
- When is your lot open?
- What should I expect when I pick up the car from the Turo Valet lot?
- What if the car is not at the Turo Valet lot at the start of my trip?
- What if there is an issue with the car when I pick it up from Valet lot?
- How do I know if the car I booked is going to be at the Turo Valet lot?