Guests
Booking cars
- Are there age restrictions for certain vehicles?
- What are "Deluxe Class" and "Super Deluxe Class" cars? What are the requirements to book them?
- How do I extend a trip?
- What if I need to cancel a trip (as a guest)?
- Do you offer national roadside assistance?
- I have an upcoming trip, but my host isn’t responding. What do I do?
Payment & pricing
- When do I pay for the trip?
- How much does a trip cost?
- How much do the various protection plans cost?
- What payment methods do you accept?
- How do I pay for fuel, additional miles, or other issues that come up during a trip?
- What are Extras? Do I have to buy them?
Joining Turo
- What are the eligibility requirements?
- How do I join?
- How do I redeem the first-time Turo travel credit from a referral link?
- What to do if you are unable to rent or list a car
- What to do if you are unable to access your account
- What is an auto insurance score?
Insurance & Damage
- Do I need my own insurance?
- How does insurance work in the US? What am I responsible for if I have an accident?
- I returned the car, and the host didn’t mention any problem, but now I’m being told that there was damage to the car. What should I do?
- The car had pre-existing damage when I arrived to rent it. Am I on the hook for that?
- Am I responsible for a flat tire?
- What do I need to know about Commercial Hosts as a guest?
How it works
- What do I need to know as a first-time guest?
- How does Turo work?
- When is my trip "Booked"?
- Am I responsible for cleaning the car before I return it?
- Can I message a host before booking a car?
- How does pickup and drop off work?
Turo Valet
- How do I pick up the car for a Turo Valet trip?
- When is your lot open?
- What should I expect when I pick up the car from the Turo Valet lot?
- What if the car is not at the Turo Valet lot at the start of my trip?
- What if there is an issue with the car when I pick it up from Valet lot?
- How can I track the shuttle to the Turo Valet lots?