Policies

Reservations

• Countries of operation
• Cancellation policy
• Daily pricing policy
• Delivery service options
• Office hours
• Late return policy

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Insurance & damage

• Detailed explanation of owner protection plans
• Branded, salvaged, and other vehicle title eligibility
• Commercial rental insurance requirements for owners who decline a protection package on Turo
• Renter's financial obligations during a damage claim
• Simple description of insurance coverage
• Detailed explanation of insurance and protection provisions - renters

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Car use

• Prohibited uses
• "Verified Photo" badges
• Smoking policy
• Pet policy
• What is the status of my damage claim?

Fines & fees

• Trip costs, payment, fines & fees
• Fees & fines
• What fees are associated with Turo Valet?
• If an owner cancels a trip, or doesn't provide the car as planned
• Receiving payment outside the Turo platform (Gray market transactions)

Tickets, tolls & towing

• Toll fees
• Tickets received during a trip
• Cars towed to impound lots
• Parking rules for street parked cars

Terms of service & privacy policy

• How we protect your data from government requests
• Contacting Turo
• Terms of Service
• Privacy Policy
• Copyright Policy & DMCA Notice of Alleged Infringement
• Cookies, Web Beacons, and Similar Technologies

Text message help

• Text Message Help

Contest, promotions, and sweepstakes rules

• Canada Thanksgiving Promotion terms and conditions
• Virgin Mobile Promo #1 - Terms and Conditions
• Virgin Mobile Promo #2 - Terms and Conditions
• Turo +SoFi “Dream Weekend” Contest
• New Host Promotion #2 (August 2017) - Terms & Conditions
• Host Promotion (August 2017) - Terms & Conditions

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