Policies

Reservations

• Trip length in Texas
• Cancellation policy
• Cleaning policy
• Late return policy
• Delivery service options
• Office hours

Car use

• Prohibited uses
• Smoking policy
• Pet policy
• Extras policy
• "Verified Photo" badges

Fines & fees

• Trip costs, payment, fines & fees
• Fees & fines
• If a host cancels a trip or doesn't provide the car as planned
• Receiving payment outside the Turo platform (Gray market transactions)
• What fees are associated with Turo Valet?

Tickets, tolls & towing

• Tickets received during a trip
• Parking rules for street-parked cars
• Toll fees
• Cars towed to impound lots

Terms of service & privacy policy

• Terms of Service
• Privacy Policy
• Community Guidelines
• Review Policy
• Business Class Program Terms and Conditions
• How we protect your data from government requests

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Contact information

• Contact Turo
• Business Addresses
• Text Message Help

Contest, promotions, & sweepstakes rules

• Federal worker relief program
• Travel credit expiring boost - 2018
• Canada December 2018 Promotion terms and conditions
• EasyCar Club £30 Guest Promotion
• EasyCar Club £100 Host Earnings Bonus
• New Host Workshop Earnings Bonus

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