Policies

Reservations

• Countries of operation
• Cancellation policy
• Extending your reservation
• Cleaning policy
• Late return policy
• Fuel policy

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Insurance & damage

• Detailed explanation of owner protection plans in the US
• Detailed explanation of insurance and protection provisions in the US for guests
• Simple description of insurance coverage
• Reporting damage and/or an accident
• Wear and tear
• Clutch policies

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Car use

• Prohibited uses
• Smoking policy
• Pet policy
• National roadside assistance
• "Verified Photo" badges
• What is the status of my damage claim?

Fines & fees

• Trip costs, payment, fines & fees
• Fees & fines
• If a host cancels a trip, or doesn't provide the car as planned
• Receiving payment outside the Turo platform (Gray market transactions)
• What fees are associated with Turo Valet?

Tickets, tolls & towing

• Tickets received during a trip
• Parking rules for street-parked cars
• Toll fees
• Cars towed to impound lots

Terms of service & privacy policy

• Contacting Turo
• Terms of Service
• Privacy Policy
• Review Policy
• Business Class Program Terms and Conditions
• How we protect your data from government requests

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Text message help

• Text Message Help

Contest, promotions, & sweepstakes rules

• Drive App + Turo Promotion
• Turo + Super Troopers 2 Movie Premiere Contest
• Terms for Turo Apple Pay Promotion
• Canadian Easter Promo 2018 Terms and Conditions
• Turo Germany-Easter Deal: Terms & Conditions
• New Guest $20 off offer

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