Policies

Reservations

• Countries of operation
• Cancellation policy
• Extending your reservation
• Cleaning policy
• Late return policy
• Fuel policy

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Car use

• Prohibited uses
• Smoking policy
• Pet policy
• Extras policy
• National roadside assistance
• "Verified Photo" badges

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Fines & fees

• Trip costs, payment, fines & fees
• Fees & fines
• If a host cancels a trip or doesn't provide the car as planned
• Receiving payment outside the Turo platform (Gray market transactions)
• What fees are associated with Turo Valet?

Tickets, tolls & towing

• Tickets received during a trip
• Parking rules for street-parked cars
• Toll fees
• Cars towed to impound lots

Terms of service & privacy policy

• Terms of Service
• Privacy Policy
• Community Guidelines
• Review Policy
• Business Class Program Terms and Conditions
• How we protect your data from government requests

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Contact information

• Contact Turo
• Business Addresses
• Text Message Help

Contest, promotions, & sweepstakes rules

• Host Experience Survey Sweepstakes
• Canada – Modalités et conditions de la promotion pour la Fête du Canada 2018 #2
• Canada Day 2018 Promo Terms and Conditions #2
• Canada Day 2018 Promo Terms and Conditions #1
• Summer Deal in Germany: Terms & Conditions
• Canada Saint-Jean-Baptiste 2018 Promo Terms and Conditions

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