About prohibited transactions
Turo’s top priority is the safety and security of the guests and hosts in our marketplace. That’s why, we prohibit hosts and guests from requesting, accepting, or making payments outside of Turo. Paying for trips and related costs through Turo offers protection against fraud. It allows Customer Support to verify pertinent information in the event of a dispute, no-show, or issue with a trip.
Transactions Turo is unable to guarantee or condone include, but are not limited to, paying for the items listed below outside of Turo. Payment outside of Turo includes, but isn’t limited to, PayPal, cash, check, credit card, Square, Bitcoin, Venmo, or any other payment method. You may not make payment outside of Turo for:
- Additional usage and late fees
- Reimbursements for incidental costs (e.g., fuel replacement, tickets, tolls, etc.)
- Trip costs
- Trip extensions
- Vehicle protection
- Guest payment to a host for a damaged Extra
- Host cash payment or reimbursement to guest for paid parking at a delivery location
- Guest payment to a host for claims damage resolved outside of Turo
- Payments to Commercial Hosts outside of basic trip costs and extension fees. In this limited circumstance, a Commercial Host may collect payment for insurance, protection plans, CDW, claims, mileage, fuel, deposits, a young driver fee, or late fees outside of the Turo platform.
When payments are made outside of Turo, it limits our ability to monitor transactions and possibly assist in a dispute. Without proof of payment through our marketplace, we can’t protect you from being double charged for incidental costs. The only Turo-approved way to pay for incidental trip costs is to accept and pay an invoice a host has sent you via Turo, which adds a layer of security by monitoring and tracking all transactions. If a host asks you to make a payment of any kind outside of Turo, please contact Customer Support.