Am I responsible for a flat tire?
Your guest is responsible for flat tires if they accidentally damage the tire, or if the flat is a result of vandalism during their trip. However, if the flat tire is a result of neglect or poor maintenance, you’d be responsible for the damage costs. You’d bear the cost of tire replacement or repair if it’s professionally documented that the flat resulted from:
- a defect
- a cut, gouge, bulge, or bubble on the sidewall
- excessive wear that made it unsafe to drive at the start of the trip
- improper inflation at the start of the trip
- a tread depth of less than 4/32”
- signs of dry rot
- an age of more than six years
What should I do if a guest gets a flat tire?
If your guest gets a flat tire, we advise them to immediately contact Turo’s roadside assistance, then contact you to coordinate a replacement or repair. If the damaged tire is repairable, it might be best for your guest to do so. If there's sidewall damage or the tire isn't repairable, give your guest approval to replace the tire with one of equal or greater quality. Your guest isn’t responsible for replacing any of the non-damaged tires.
Remember to file a damage report via the Damage reporting center no later than 24 hours after the trip ends to be eligible for reimbursement. Whenever possible, we encourage you to resolve the claim directly with your guest. This lets you control the process and avoid paying administrative fees and costs. However, if you and your guest are unable to coordinate the replacement or repair, the individual protection plan chosen by each party would be in effect as part of the damage claim.