Guest fees

If you disregard Turo guidelines or violate policies, you may be charged a penalty fee. Turo may also charge a processing fee for some actions. If you cancel a trip outside of the free cancellation period or fail to show up for a booked trip, Turo will charge you a cancellation fee. See a summary of guest fees below and open the links for further details. 

  • Additional distance fee: If you exceed the mileage included in your trip, your host can charge you an additional distance fee for each added mile/kilometre driven. 
  • Claims processing fee: If you or your host files a vehicle damage claim and have Turo handle it, we’ll charge you a claims processing fee. There are no fees if you and your host resolve the claim independently.  
    • US – Up to $75 for minor to moderate vehicle damage and up to $575 for severe vehicle damage, in addition to appraisal costs of up to $75
    • Canada – Up to CAD150
    • UK – Up to £150, in addition to appraisal costs of up to £100
  • Cleaning policy violation: If you return the car unreasonably dirty, you may be charged a cleaning fee. 
    • Moderate cleaning - up to $50*
    • Heavy cleaning - $100*
    • Severe cleaning - $150*
    • Pet cleaning/policy violation - $150*
    • Multiple cleaning issues - $250*
  • EV recharging fee: If you return an electric vehicle with missing electric charge, your host can charge you a fee of $50* for a 0%–20% remaining charge, $20* for a 21%–%50 remaining charge, and $10* for a 51%–80% remaining charge. 
  • Gas replacement convenience fee: If you fail to replace the gas before returning a vehicle, your host can charge you a $10* convenience fee in addition to their cost to replace the gas.  
  • Gray market policy violation: If you make payment outside of Turo for charges meant to be handled via the platform, we’ll charge you a $150 processing fee plus liquidated damages of $5,500* as per our Terms of service. 
  • Guest cancellation fee (outside the free period): If your trip is less than 2 days long, we’ll charge you 50% of one day’s average trip cost + 50% of any delivery fee. If your trip is 2 days or longer, we’ll charge you one day’s average trip cost + 50% of any delivery fee.
  • Guest no-show fee: If your trip is less than 2 days long, we’ll charge you 75% of one day’s average trip cost + 50% of any delivery fee. If your trip is 2 days or longer, we’ll charge you two day’s average trip cost + 50% of any delivery fee.
  • Improper return fee: Turo may charge you a $50* improper return fee if you fail to respond to requests to return a vehicle, abandon a vehicle, force a trip cancellation, or for other reasons we determine.
  • Late return fee: If you return a vehicle 2 hours or more past the trip’s scheduled end time, your host can charge you a $20* fee, in addition to the cost of your additional use of the vehicle. 
  • Pet policy violation: If you return a vehicle with an excessive amount of pet hair or if you transport a pet without permission in a vehicle not labeled as “pet friendly,” your host can charge you a pet cleaning fee of $150*. 
  • No smoking policy violation: Neither you nor your passengers may smoke in any vehicle on Turo. Penalties range from a $50* fee to removal from the platform. 

*Values are in CAD for Canada, £ for the UK, and US$ for the US and all other countries.

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