If you disregard Turo guidelines or violate policies, you may be charged a penalty fee. Turo may also charge a processing fee for some actions. If you cancel a trip outside of the free cancellation period or fail to show up for a booked trip, Turo will charge you a cancellation fee. See a summary of guest fees below and open the links for further details.
- Additional distance fee: If you exceed the mileage included in your trip, your host can charge you an additional distance fee for each added mile/kilometre driven.
- Additional usage: If you’re 30 minutes or more late to return a vehicle, your host can charge you for additional usage.
- Claims processing fee: If you or your host files a vehicle damage claim and have Turo handle it, we’ll charge you a claims processing fee. There are no fees if you and your host resolve the claim independently.
- Cleaning policy violation fee: If you return the car in a condition that could have only resulted from irresponsible or abusive behavior, we may charge you a violation fee of $150* plus an additional 3% processing fee. In some circumstances and at our full discretion, we may also remove you from Turo.
- EV recharging fee: If you return an electric vehicle with missing electric charge, your host can charge you a fee of $50* for a 0%–20% remaining charge, $20* for a 21%–%50 remaining charge, and $10* for a 51%–80% remaining charge.
- Gas replacement convenience fee: If you fail to replace the gas before returning a vehicle, your host can charge you a $10* convenience fee in addition to their cost to replace the gas.
- Gray market policy violation: If you make payment outside of Turo for charges meant to be handled via the platform, we’ll charge you a $150 processing fee plus liquidated damages of $5,500* as per our Terms of service.
- Guest cancellation fee (outside the free period): If your trip was two days or shorter, we’ll charge you half of one day’s trip price and trip fee. If your trip was longer than two days, we’ll charge you one full day’s trip price and trip fee. If you chose delivery, we’ll charge half of any delivery fee.
- Guest no-show fee: If your trip is two days or shorter, we’ll charge you 75% of one day’s trip price and trip fee. If your trip is longer than two days, we’ll charge you two days’ trip price and trip fee. If you chose delivery, we’ll charge half of any delivery fee.
- Improper return fee: Turo may charge you a $50* improper return fee if you fail to respond to requests to return a vehicle, abandon a vehicle, force a trip cancellation, or for other reasons we determine.
- Late return fee: If you return a vehicle 2 hours or more past the trip’s scheduled end time, your host can charge you a $20* fee, in addition to the cost of your additional use of the vehicle.
- Pet policy violation: If you return a vehicle with an excessive amount of pet hair or if you transport a pet without permission in a vehicle not labeled as “pet friendly,” your host can charge you a pet cleaning fee of $150*. Turo will charge an additional 3% processing fee.
- Processing fee: If a host’s reimbursement issue requires intervention from Turo, we’ll charge a 3% processing fee.
- No Smoking policy violation fee: Neither you nor your passengers may smoke in any vehicle on Turo. If your host provides physical evidence of smoking, we’ll charge you a $250* violation fee plus an additional 3% processing fee and remove you from Turo.
*Values are in CA$ for Canada, £ for the UK, and US$ for the US and all other countries.