All cars on Turo are non-smoking vehicles. Turo prohibits guests, their passengers, and vehicle hosts from smoking in any car in the Turo marketplace. This No smoking policy covers the use of, but is not limited to, any tobacco or tobacco-related products, marijuana or marijuana substitutes, e-cigarettes, or personal vaporizers.
You must provide guests with a smoke-free car. If you smoke in your car or allow anyone else to do so, you should not list your car on Turo. If a guest smokes in your car in violation of this policy, you must remove the odor and any evidence of smoking before the start of your next trip. If there’s a smell indicating the use of any of the substances listed above, a guest can decline to take possession of your car. If that happens, we’ll cancel the guest’s trip and refund them, you may not receive earnings for the trip, and your host metrics may reflect the cancellation.
You have the right to charge a guest if they smoke in your car. If a guest returns your car with a smoke odor and/or evidence of smoking, you can submit a reimbursement invoice to them for up to $250*, depending on documented evidence, to cover the cost of removing the odor and cleaning the car. If a guest is found and proven to have smoked in the car, Turo will remove them from the platform, and they’ll be unable to book again. See the list of smoking fees below.
- Smoking - Odor only: $50*
You can charge a smoking “odor only” fee for lingering smoke scent that requires removal.
- Smoking - Odor with evidence: $150*
You can charge a smoking “odor with evidence” fee for smoke scent removal and cleaning of physical remnants of smoking (eg. ash, cigarette butts, etc.)
- Multiple cleaning issues: $250*
You can charge a “multiple” cleaning fee for any combination of cleaning, smoking, and/or pet hair issues.
*Values are in CAD for Canada, £ for the UK, and US$ for the US and all other countries.