Charging a smoking fee

You have up to 72 hours after a trip ends to charge your guest a smoking fee. Since Turo prohibits smoking in all cars on the platform, you can charge a smoking fee when there’s residual smoke smell and/or physical evidence of smoking of any kind. Be as honest and precise as you can in your assessment. Use Turo’s No smoking policy and the smoking fee levels listed below as a guide. 

Take and upload to Trip photos clear pictures of the car’s condition taken no more than 24 hours before trip start and 24 hours after trip end. Include clear photos of any evidence of smoking. Turo Go hosts need post-trip photos only. Once you submit your invoice, the guest has 48 hours to pay or dispute it. If they dispute it, you can submit a new invoice with clarifying information to try and resolve the issue, or you can escalate to customer support. If a guest disregards the invoice, you can also escalate to support. We’ll review the pictures you uploaded to Trip photos to determine if you’ll get paid for an escalated invoice. You’ll receive 100% of any approved requested amount. To charge a smoking fee, open the Trip details page and tap “Charge for incidentals” 

Smoking fee levels

• Odor only — $50*. You can charge a smoking “odor only” fee for lingering smoke scent that requires removal. 
• Odor with evidence — $150*. You can charge a smoke “odor with evidence” fee for smoke scent removal and cleaning of physical remnants of smoking (eg. ash, cigarette butts, etc.)