Can I charge my guest for toll costs?
You have up to 90 days after a trip ends to charge a guest for any tolls they incurred while on their trip. Take and upload to Trip photos clear pictures of the toll bill that show the date, time, location, and license plate/VIN.
If your toll bill doesn’t include the vehicle’s license or VIN, you may request reimbursement IF you:
- Put the transponder ID number in the “Car description” field in the “Details” section of your vehicle listing; OR
- Used Turo messaging within 24 hours of trip start to tell your guest the transponder ID number
Once you submit your invoice, the guest has 48 hours to pay or dispute it. If they dispute it, you have two options:
- You can submit a new invoice with clarifying information to try and resolve the issue; OR
- You can escalate to customer support
If a guest disregards the invoice, you can also escalate to support. We’ll review the pictures you uploaded to Trip photos to determine if you’ll get paid for an escalated invoice and notify you. You’ll receive 100% of any approved requested amount. To charge for tolls, open the Trip details page and tap “Charge for incidentals.”
Can I charge my guest for London-based costs?
You have up to 90 days after a trip ends to charge a guest for London congestion and ULEZ charges. You may only invoice your guest for ULEZ charges if you’ve stated in your vehicle listing that your car is not ULEZ compliant.
You’re also required to have a Transport for London account and sign up for autopay. Take and upload to Trip photos clear pictures of the bill that show date, time, location, and license plate/VIN. We’ll review these photos to determine if you’ll get paid for the escalated invoice. You’ll receive 100% of the requested amount up to a maximum of £15 for a London congestion charge and a maximum of £12.50 for a ULEZ charge. To charge for London-based costs, open the Trip details page and tap “Charge for incidentals.”