Can I charge a guest for driving over the distance limit?
You have up to 72 hours after a trip ends to charge your guest for every additional mile or kilometre they drove beyond the distance included in their trip. When you submit an additional distance invoice, you’ll enter the number of extra miles/kilometres driven. We’ll auto-fill the cost per mi/km. Turo calculates this cost when the trip is booked by dividing your daily price by your daily distance.
Take and upload to Trip photos clear pictures of the car’s odometer taken no more than 24 hours before trip start and 24 hours after trip end. Turo Go hosts need post-trip photos only. Once you submit your invoice, the guest has 48 hours to pay or dispute it. If they dispute it, you can submit a new invoice with clarifying information to try and resolve the issue, or you can escalate to customer support. If a guest disregards the invoice, you can also escalate to support. We’ll review the pictures you uploaded to Trip photos to determine if you’ll get paid for an escalated invoice. You’ll receive a percentage of the approved requested amount according to your protection plan for the trip. To charge for additional distance costs, open the Trip details page and tap “Charge for incidentals”