Fast Facts:
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What is a guest no-show?
The following scenarios qualify as a guest no-show and should be reported to customer support:
- A guest fails to cancel and doesn't show up for the trip within 30 minutes of the trip's scheduled start time
- A guest has booked a trip in a Turo Go car, has not canceled their trip, and doesn't show up for 12 hours after the trip’s scheduled start time
- A guest shows up to a trip with no license or with an invalid license
- The primary guest sends an approved additional driver to pick up the vehicle
When do I report a guest no-show?
You must report all no-shows within 72 hours of the trip start. If a guest tells us that they didn’t show up and you failed to report the no-show, we won’t issue you earnings for the trip. We may also charge a fine.
Will I be paid for a guest no-show?
If your guest is a no show, we’ll pay you partial earnings depending on the length of the trip.
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Trip length |
Earnings for a guest no-show |
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More than 2 days* |
Host’s share of 2 day's average trip cost + 50% of any delivery fee |
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2 days* or less |
Host’s share of 75% of 1 day's average trip cost + 50% of any delivery fee |
Exceptions
Hosts who fail to report a guest no-show will not receive any earnings for the trip. Exceptions to the host earnings amounts for guest no-shows may apply in the event of a flight delay or flight cancellation, safety issues tied to vehicle cleanliness, or other extenuating circumstances.