Reporting a guest no-show
You must report all no-shows within 72 hours of the trip start. If a guest tells us that they didn’t show up and you didn’t report the no-show, we won’t issue you any earnings for the trip and may charge you a fee. Report the following to customer support as a guest no-show:
- A guest doesn’t cancel and doesn't show up within 30 minutes of the trip's scheduled start time
- A guest books a trip in a Turo Go car, doesn’t cancel, and doesn't show up within 12 hours of the trip’s scheduled start time
- A guest shows up to a trip with no license or with an invalid license
- The primary guest sends an approved or unapproved additional driver to pick up the vehicle
Getting paid for a guest no-show
If your guest is a no show and you report it within 72 hours of trip start, we’ll pay you partial earnings based on the trip length. If the booked trip is for two days or less, we’ll pay your share of 75% of 1 day's average trip cost plus 50% of any delivery fee. If the booked trip is for more than two days, we’ll pay your share of two days average trip cost plus 50% of any delivery fee. If you fail to report a guest no-show, you won’t receive any earnings for the trip. Exceptions to host earnings amounts may apply in the event of a flight delay or flight cancellation, safety issues tied to vehicle cleanliness, or other extenuating circumstances.