About airport delivery agreements in Colorado
Turo has entered into a pilot program at Denver International Airport (DEN) that lets you drop off and pick up cars in a way that’s efficient, safe, and airport-approved. The program allows you to enable a max of two vehicles for delivery to DEN. Follow the drop-off and pickup instructions below and share them with guests who book delivery at DEN. Failure to follow the guidelines of this pilot program will put you at risk of incurring citations, fines, and other penalties from the airport. These include being prevented from making future deliveries to this airport. You could also jeopardize Turo’s ongoing work with DEN to secure a long-term permit for delivery. To make delivery as smooth and safe as possible, share this guest-specific information with guests who book delivery at DEN.
Denver International Airport
Host instructions for vehicle pickup and drop-off
Make all vehicle drop-offs and pickups in the West Economy Lot. You’re not permitted to exchange vehicles curbside. To reach the West Economy Lot, follow the Terminal West Road and signs to Economy parking to enter the lot. Pull a ticket when entering the lot and leave it in the car for your guest. Park in a Turo-designated spot in row T3 or U3, spaces 1– 10. See the map below for the location of Turo-permitted parking spaces and the T3 shuttle stop, which is the stop your guests should use.
Enter the lot no more than 4 hours before the trip start. Use the “Location sharing” feature in the Turo app to coordinate delivery timing with your guest. You can open “Location sharing” up to 2 hours before the trip start time and up to 1 hour before the trip end time. Conduct contactless check-in/checkout only if your car has remote unlocking technology. If your car isn’t enabled with remote unlocking technology, you must meet your guest in person. Don’t “hide” or otherwise leave a key for your guest on site.
If you pick up your car from DEN, you can exit the parking lot without paying for parking. Leave via the one and only staffed toll booth. Keep the parking ticket your guest left you with the vehicle and show the attendant the reservation ID of the trip in your app to verify it’s a Turo trip. The attendant won’t charge you a parking fee as long as your car was part of an active reservation and parked in a Turo-designated space. If the attendant does charge you for parking, save the receipt and request reimbursement via a chat session with a Turo Billing agent.
Map of Denver International Airport