Colorado airport delivery

About airport delivery agreements in Colorado

Turo has entered into a pilot program at Denver International Airport that lets you pick up and drop off cars in a way that’s efficient, safe, and airport-approved. Plan to follow the delivery instructions listed below. Failure to do so will put you at risk of incurring citations, fines, and other penalties from the airport, including being prevented from delivering vehicles to the airport. You could also jeopardize Turo’s ongoing work with DEN to secure a long-term permit for delivery at the airport.

Denver International Airport

Host instructions for vehicle pickup and drop off 

Hosts who’ve arranged for delivery at Denver International Airport should do the following: 

• Communicate with your guests
  • When a guest books a trip with delivery to DEN, give them instructions for picking up and returning the car at the West Economy Lot.
  • Send them a copy of the map attached at the bottom of this page and the link to this FAQ so they can read instructions in full.  
• Conduct all vehicle drop offs and pickups in the West Economy Lot.
  • Follow the Terminal West Road and signs to Economy parking to enter the lot. 
  • Pull a ticket when entering the lot and leave it in the car for your guest.
  • Park in a Turo-designated spot in Row U3. 
  • See the map below for Row U3 and the Turo-permitted parking spaces. 
  • Do not drop off your car or accept a vehicle handoff from a guest at curbside.
• When you pick up your car and leave DEN, exit via the staffed toll booth.
  •  To exit the parking lot without being charged,  keep the parking ticket with the vehicle and show the attendant the reservation ID of the trip in your app to verify it’s a Turo trip. 
  • Note: There’s only one staffed toll booth at exit.  
  • You won’t be charged a parking fee as long as your car was part of an active reservation and parked in a Turo-designated space. 
  • If for any reason you’re required to pay for parking, save the receipt and notify Turo customer support at Turo Billing Chat to request reimbursement.
• Limit your time in the parking lot. 
  • Do not leave your car in the lot for more than 4 hours.  
  • Top Tip: Use the “Location sharing” feature in the Turo app to coordinate delivery timing with your guest. You can open “Location sharing” up to 2 hours before the trip start time and up to 1 hour before the trip end time. 
• Conduct contactless check-in/checkout only if your car has remote unlocking technology.
  • Do not “hide” or otherwise leave a key for your guest on site.
  • If your car is not enabled with remote unlocking technology, you must plan to meet your guest in person. 
• Offer no more than two cars for delivery to Denver International Airport
  • In response to the airport’s requirements as set forth in the pilot program, Turo will block hosts from being able to offer more than two cars for delivery to DEN.  

Guest instructions for vehicle pickup and drop off 

 Guests who’ve arranged for delivery at Denver International Airport should do the following: 

• Pick up your car in the West Economy Lot. 
  • Go to the DEN Transit Center to get a free shuttle to the parking lot.
    • To reach the Transit Center, exit through the glass doors at the south end of the Jeppesen Terminal and take the escalator to ground level. 
    • The Transit Center is adjacent to the ground level of the Westin Hotel.  
  • Board the shuttle for the West Economy Parking Lot.
  • Get off at shuttle stop T3. 
  • Pick up your car from a Turo-designated spot in Row U3.
  • See the map below for the location of the West Economy Lot, T3 airport shuttle stop, and Row U3 Turo-permitted parking spaces 
• Exit the parking lot via an attendant-staffed toll booth. 
  • To exit the parking lot without being charged, please keep the parking ticket with the vehicle and show the attendant the reservation ID of the trip in your app to verify it’s a Turo trip.
  • Note: There’s only one staffed toll booth at exit.  
  • If for any reason you’re required to pay for parking, save the receipt and notify Turo customer support at Turo Billing Chat to request reimbursement.
• Return the car to the West Economy Lot and take the free shuttle to the terminal. 
  • Pull a ticket when you enter the lot and leave it in the car for your host. 
  • Park in one of the Turo-designated spots in Row U3.
  • Pick up the shuttle from shuttle stop T3 or any of the designated shuttle stops. 

Map of Denver International AirportFee

Turo will charge guests who choose delivery to Denver International Airport a 5% fee on the gross transaction amount and will remit that fee in its entirety to the airport.