Multiple or linked accounts

Fast Facts:

  • If you’ve made more than one Turo account, you’ll be unable to book or list a car. With a little help from you, we can resolve this issue.
  • If you think you’re unable to use Turo because you have more than one account, don’t make any more new accounts. It will only take longer for our support agents to fix the issue.   

I made more than one account. Is that a problem? 

You may be unable to book or list a car if you have multiple accounts. To keep hosts and guests safe, our policy is “one person, one account.” By ensuring that you have only one account, we can be certain that:

  • we properly notify you about your trips
  • your guests or hosts can get in touch with you
  • we correctly deposit any refunds or reimbursements to your account

How can I resolve this issue?

If you’ve created more than one Turo account, take these steps to resolve the issue:

  1. Put together a list of email addresses you’ve used to sign up for Turo. 
    • If you signed up with Facebook, Google, or with your Apple ID, include those email addresses.
    • If you’re not sure whether you’ve used a certain email, include it on the list, and we’ll check.
  2. Go to our Help Center:
    • Scroll to the bottom of the page and tap the icon that says “Get Help.” 
    • Type “I made multiple accounts” in the Question field.
    • We’ll show you a list of Help Center articles. Scroll to the bottom of the list and tap “Contact Support.”
    • Fill in the fields from the dropdown menu.
    • If you’re a guest, choose the issue “I cannot book cars.”
    • If you’re a host, choose “Account Issues.” 

What if my account information is linked to another Turo account?

Your account may be on hold because you entered a driver’s license or phone number that shows up on someone else’s Turo account. If you can’t book or list a car on Turo because some of your account information is linked to another account, take these steps: 

    1. Review your account to make sure it contains your personal information only. 
      • Log onto Turo.com or the mobile app.
      • Go to your Account page. 
      • Check your email address. If it’s incorrect, enter a new email and tap “Save.” 
      • Check your phone number. If it’s incorrect, tap “Update,” enter the correct number, and tap “Save.” 
      • To protect your privacy, we can’t update this information for you. 
      • You must make these updates on your Account page. 
    2. Take the following photos for identify verification:
      • Your driver’s license
      • A selfie of you holding your driver’s license next to your face
      • Your passport, open to its ID page (ONLY if you’re an international applicant)
    3. Ask the person or people who share your account information to follow these same steps.
    4. Go to our Help Center:
      • Scroll to the bottom of the page and tap the icon that says “Get Help.” 
      • Type “My account is linked” in the Question field.
      • We’ll show you a list of Help Center articles. Scroll to the bottom of the list and tap “Contact Support.”
      • Fill in the fields from the dropdown menu.
      • If you’re a guest, choose the issue “I cannot book cars.”
      • If you’re a host, choose “Account Issues.” 

Roadblocks to resolution

  • To protect your privacy, our customer support agents cannot update your email address or phone number for you. You must do it yourself on your Account page.
  • We won’t be able to allow you to book or list a car if the driver’s license or phone number on your account appeared on an account that we’ve removed from Turo. 
  • Our decision to deny access because of information linked to a removed account is final.

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