How to verify or update your payment card

Fast Facts:

  • You must have a current, eligible payment card listed on your account. 
  • We send payment card information to your bank when you submit a trip request. Your bank accepts or denies the transaction. Check below for reasons your card may be denied and how to update your payment information. 

Verifying your payment card

If you’ve received an online message that there’s a problem with your card or that it can’t be verified, it typically means one of three things: 

  1. You’re using a prepaid card that we don’t accept.
    • The only prepaid card we accept is Revolut. 
  2. Your billing address is incorrect.
    • We process the billing address and card number exactly as you enter it. Then your bank determines whether the card can be verified. Most verification issues are tied to a problem with the address. 
    • Some banks are very particular about the address format. Check your billing statement or call your bank to get the exact address format for your card. 
    • If the problem is with your zip code, try any previous addresses or try the bank's zip code. 
  3. Your payment method issuer or bank has placed a hold on your card.

Whatever the case, we can’t verify or accept a card if your bank denies the transaction. If we can’t verify or accept your card, we recommend that you contact your card issuer for further details. Or you can enter a different payment method. See the instructions below for updating or your payment method.

Updating your payment method

You can update your payment method at any time. To enter a new payment card or to update information for the card currently on file, follow these instructions. 

  1. Log onto Turo and open your Account page. 
  2. Scroll down to the Payment section. 
  3. Tap “Update.” 
  4. Enter your complete payment information and “Save.”

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