How do I extend or shorten my trip?
If you want to change the day or time your trip starts or ends, you must submit a trip change request via Turo. You can submit a request before the trip begins, while it’s in progress, or up to six hours after the scheduled trip end time. If your host and vehicle are ready and you two agree, you can complete trip check-in in the app up to one hour before the scheduled trip start without submitting a trip change request. You can take responsibility for the car and activate the protection plan by sliding the toggle on the last screen. The check-in process in the app must be completed for this early exchange to be valid. You can check out and return a vehicle up to three hours early without submitting a trip change request only if you receive your host’s written consent in Turo messaging.
A trip change is only valid if you make the request through Turo and your host accepts it. If you keep your host’s car past the scheduled end time without their approval via the Turo system, your host may charge you for additional usage and related fees, and it may void your protection plan. If you make an unapproved early return, we’ll be unable to refund you for any unused trip time. You’ll still be responsible for any parking tickets or tow charges up to 24 hours after the scheduled trip end.
To request to extend or shorten your trip, follow these instructions:
- Log onto turo.com or the Turo app to open your Trips tab.
- Tap “Booked” to select the trip you’d like to change.
- Select the Details tab.
- If your trip is in progress, select the “Modify trip” button. From the menu of options, select "Dates and Location" If your trip has ended, select the “Extend trip” button.
- Enter your new end time and write a message to your host.
- Submit your request.
When will I know if my request has been accepted?
If you request to extend or shorten your trip:
- More than three hours in advance of the trip end, your host has 12 hours or until two hours before the originally scheduled trip end to respond, whichever comes first.
- Less than three hours in advance of the trip end, your host has 12 hours to respond
- Up to six hours after the trip ends, your host has 12 hours after the trip end to respond
If the host accepts your request, we’ll notify you, record the change in Turo, and charge any balance due or process any refund. If they don’t respond, reject your request, or the system blocks your request, you must begin and end the trip at the booked times. If you submitted your request to extend during the six-hour, post-trip window and it expires, is denied, or blocked, you must return the car immediately.
What will it cost to extend my trip?
The cost of extending depends on the length of the extension and your host’s pricing. A host may charge different prices for different days or offer 3+, 7+, or 30+ day duration discounts, either of which could impact the cost of your extension. If an extension makes your trip eligible for a discount, we’ll apply it to the trip price for the added days. The trip price is the sum of the daily price for each day the vehicle is booked. The length of your extension also will determine the added price of any daily charges, such as trip fee and protection plan costs. We’ll show all new costs for extending as separate line items before you submit your request. There’s no additional charge for one-hour early check-in via the app. If you’ve paid for delivery and extend a trip so that it reaches the number of days for which the host offers free delivery, you won’t be eligible for a refund of your delivery fee.
Do I get money back if I end a trip early?
If you shorten a trip for which you received a duration discount (3+, 7+, 30+ days) and the new trip length falls below the discount threshold, you may owe an additional amount. We’ll compute the new discount, if any, using the current discount in place at the time of the change request. If there’s a balance due, we’ll display it as a separate line item before you submit your request and charge your payment on file if your host accepts the change. If your early return results in a refund, we’ll notify you and refund you for the trip’s unused time. If we charged you a trip deposit, we’ll refund that deposit 80 hours after the new trip end time, as long as your host doesn’t report any issues or damage. If you return the car early without an approved request, we won’t be able to refund you. If you checked out up to three hours early with your host’s permission in Turo messaging, you won’t be eligible for any refund. If you need to end your trip early because of a mechanical or vehicle issue, contact support.turo.com.
Why can’t I extend my trip?
There are several reasons why you may be unable to extend your trip. You may have insufficient funds available on your payment card. The vehicle may not be available due to another booking, a buffer between trips, a calendar block, or your host needs it. It could be that your extension request expired because your host didn’t reply or didn’t accept your request. Whatever the case, if you don’t receive host approval via the Turo system to extend, you must return the vehicle as scheduled or immediately if the scheduled trip end time has passed. Failure to do so could result in charges for additional usage and related fees and may void your protection plan