Roadside assistance for hosts | US and Canada

Fast Facts:

  • Roadside services in the US and Canada are available only to hosts who’ve chosen a Turo protection plan. 
  • Commercial Hosts should provide their own roadside assistance to guests and let them know whom to contact for help.
  • Roadside service is available 24 hours a day, 365 days a year. 

Who and what we cover

If you’ve chosen a Turo protection plan, our roadside assistance team will provide assistance to your guests. Turo covers the call-out charge to the roadside location. However, we may charge you for services provided if we determine you caused the need for service. See the list of possible charges below. 

How to report a roadside issue 

Do your best to ensure that guests know how to get roadside help. If a guest contacts you to report an issue, share the contact information below with them.  

  • Breakdown: Have your guest report the incident at support.turo.com as soon as possible. 

  • Roadside assistance: 

    • In the US, have them call 1-415-965-4525. 

    • In Canada, have them call 1-888-391-0460.

  • Accident - vehicle is undriveable: Have them call roadside assistance.  

  • Accident - vehicle is drivable: Have them report the damage within 24 hours from the time of the incident. 

On-the-spot assistance 

If your guest is unable to drive the vehicle, roadside assistance will, whenever possible, fix the vehicle so that it’s operational. If a gas-powered vehicle needs to be refueled, we’ll replace the gas as part of Light Duty service. If an electric vehicle needs to be recharged, it would have to be towed. 

Towing after unsuccessful on-the-spot assistance 

If on-the-spot assistance is unsuccessful, the vehicle and any luggage or cargo will be towed. Roadside assistance will contact you to ask for your preferred location to tow the car within 15 miles (US) or 50 km (Canada). If they’re unable to reach you, they’ll tow the vehicle to the nearest garage or secure storage unit. 

Recovery after an accident 

If your vehicle leaves the road as a result of an accident, roadside assistance will arrange for vehicle recovery. 

Replacement transportation 

We’ll cover up to $30 per day for transportation needs if you’ve selected the “Premium” or “Standard” protection plans. Learn more about replacement transportation coverage. 

Best practices 

You can help ensure the safety of your guests and save money by following these roadside preparation suggestions.

  • Ensure there’s a spare tire in your car to avoid being charged for a replacement tire.
  • Tell guests the location of the spare tire, how to switch the lights on/off, and what fuel your car needs.
  • Have your own roadside assistance provider in place. If a guest contacts you to say they’ve broken down, you can call your own roadside assistance to avoid incurring  charges from Turo. Coordinate this directly with your guest. 

Roadside charges*

Service Dispatched

Cost

Light Duty - rendered onsite

$60

Tow 

$200

Tow - Accident 

$0

Gone on arrival (vehicle is no longer there when roadside arrives)

 

$40

 

You can read more about Turo’s roadside assistance in Germany and  in the UK.

Restrictions 

This coverage does not apply if you or your guest:

Roadside assistance protection doesn’t cover damage due to civil commotions or civil unrest. Nor does it cover damage resulting from acts of war, or nuclear energy or attacks. It doesn’t provide coverage if damage is due to earthquakes or weather-related incidents (floods, storms, etc). Coverage does not extend to the cost of fuel, insurance, or road charges/tolls.

* Values are in US$ for trips in the United States. They’re in CAD for trips in Canada. 

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