Setting custom prices

Why set a custom price 

To prevent guests from “window shopping” and to protect your time, we require guests to submit a trip request in order to message you. In their message, a guest may ask you to lower your rate for their trip. Whether you agree to or not is entirely up to you. You may decide it’s worth it in order to win a new guest. Or, you may want to reward a loyal guest.

How to manage a custom price request

If you want to give a particular guest a custom price for their trip, you have two options: 1) Decline the guest’s initial request, set a custom price, and have them resubmit a request. 2) Cancel an accepted trip, set a custom price, and have the guest rebook. Here are the specific steps to do that: 

1. Let your guest know that you’re going to decline or cancel the trip so you can set a custom price. 
• Ask them to confirm that they’ll re-request or rebook their trip at the new, lower price. 
2. Change the price for the days the guest wants to travel. 
3. Message the guest to tell them they can rebook at the new price.
4. If you’ve canceled the trip, your guest must rebook within 24 hours for you to avoid being charged a cancellation fee. 
• If you set a weekly or monthly discount for a specific guest, remove or change your rate back as soon as the guest rebooks. That way, the custom price won’t be available to other guests. 

How to set a custom price for specific days

You can set a custom price for a specific day or range of days. If you’re using Automatic Pricing, custom prices will override this feature. If you’re not using Automatic Pricing, your custom prices will override your default daily price. Here’s how to set a custom price: 

In the app

1. Tap the car icon at the bottom.
2. Tap the vehicle you want to modify.
3. Tap “Calendar.”
4. Choose the day(s) you’d like to adjust.   
5. Edit the price with the new custom price.  
6. Custom prices will show in bold on your calendar.

On the web 

1. Choose Vehicles from the Host hub at the top of the screen.
2. Click “Edit listing” on the vehicle you want to modify.
3. Click the Calendar tab on the left sidebar menu. 
4. Select the day(s) you’d like to adjust. 
5. Edit the price with the new custom price.  
6. Custom prices will show in bold on your calendar.