All-Star Host program

Fast Facts:

  • The All-Star Host program recognizes and rewards exceptional hosts with special badges on their profiles and priority treatment.
  • The All-Star Host program assesses host performance quarterly. If you achieve All-Star Host status, you must keep your stats positive throughout the next quarter to remain in the program!

Benefits and perks

All-Star Hosts stand out in searches. We “brand” their listings in search results with an All-Star Host badge, and a banner with the badge at the top of each of their listings to alert guests to their exceptional performance. Also, guests can filter their search specifically for vehicles provided by All-Star Hosts.

All-Star Hosts who need help will receive faster response times from our Customer Support team. When Turo assists guests with finding vehicles after a cancellation, we’ll prioritize listings by All-Star Hosts for their replacement trips.

Hosts who maintain their All-Star status for one year (four quarters in a row) will receive $100 in travel credit as a bonus and a thank-you for their commitment to quality.

 

Assessment

All-Star Host eligibility is assessed once every quarter. The evaluation looks at a host’s metrics and behavior from the previous 365 days. Hosts can see their current status and the next assessment date on the Performance tab of the Host Dashboard.

If you become an All-Star Host, you’ll keep your All-Star Host designation for the full quarter, even if you dip below the required qualifications before the next evaluation period. Similarly, if you fall short of achieving All-Star Host status on the assessment date, you won’t be eligible until the next quarterly assessment. All hosts are re-evaluated for eligibility every quarter.

Assessment is automatic. While Turo can remove a host’s All-Star Host designation at any time for any policy violations, Turo cannot provide it to a host outside of the assessment dates.

 

Qualification criteria

Hosts must meet the following criteria on the assessment date in order to be eligible for the All-Star Host program. We look at these criteria from the 365 days before the assessment date.

  • Response rate - greater than or equal to 95%
  • Acceptance rate - greater than or equal to 90%
  • Commitment rate - greater than or equal to 95%
  • Five-star ratings - greater than or equal to 90%
  • Good account standing (account may not be closed nor have active policy violations)
  • 10 or more completed trips across all listings (including deleted listings)



Check out our All-Star Host terms and conditions for more information.

 

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