We hope your guests never experience a breakdown, accident, or vandalism on a trip. But if they do, we’ll work with our UK Roadside Assistance partner to help.
Who and what we cover
Roadside services in the UK are available to your guests on Turo’s Standard protection plan. Turo will provide roadside and transportation assistance through our UK Roadside Assistance partner.
Turo covers the call out charge to the roadside location. But either you or your guest may have to pay for the services provided. Who pays depends on who caused the need for service. Learn more about roadside service costs and responsibility.
How to report a roadside issue
Do your best to ensure that guests know how to get roadside help. If a guest contacts you to report an issue, share the contact information below with them.
- Breakdown: Have your guest report the incident at support.turo.com as soon as possible.
- Roadside Assistance: Have them call +44 (0)844 322 1456.
- Accident - vehicle is undriveable: Have them call Roadside Assistance.
- Accident - vehicle can be driven: Have them report the damage within 24 hours from the time of the incident.
Where we provide coverage
Roadside assistance is available in Great Britain, including Northern Ireland.
Guests should inform you via Turo messaging if they plan to drive in Europe. If you choose not to approve their plans, you may contact support.turo.com to cancel the trip. If you do approve, you must ensure your vehicle is capable of making the trip.
Roadside Assistance is available in Europe; however, you or your guest may be charged for costs.
- If the car breaks down due to mechanical damage, you’re responsible for the repairs and recovery.
- If the car breaks down at the fault of the guest, the guest is responsible for up to £1,000 of repair and recovery costs.
- If a non-fault breakdown occurs, Turo will cover the cost of recovery back to the UK.
If your guest is unable to drive the vehicle, Roadside Assistance will, whenever possible, fix the vehicle so that it’s operational. If a vehicle needs to be refueled, your guest will be responsible for the cost.
Towing after unsuccessful on-the-spot assistance
If on-the-spot assistance is unsuccessful, the vehicle and any luggage or cargo will be towed. Roadside Assistance will contact you to ask for your preferred location to tow the car within 20 miles. If they’re unable to reach you, they’ll tow the vehicle to the nearest garage or secure storage unit.
Recovery after an accident
If your vehicle leaves the road as a result of an accident, Roadside Assistance will arrange for vehicle recovery.
If you’ve selected Turo’s Standard plan, we’ll provide you with up to £35 per day in Turo travel credit for up to 10 days (£350 maximum). This credit will expire 30 days after the issue date.
You can help ensure the safety of your guests and save money by following these roadside preparation suggestions.
- Ensure there’s a spare tyre in your car to avoid being charged for a replacement tyre.
- Tell guests the location of the spare tyre, how to switch the lights on/off, and what fuel your car needs.
- Have your own roadside assistance provider in place. If a guest contacts you to say they’ve broken down, you can call your own roadside assistance to avoid incurring charges from Turo. Coordinate this directly with your guest.
This coverage does not apply if you or your guest:
- violate Turo’s Terms of Service
- allow an unauthorized driver to use the vehicle
- intentionally cause damage or misuse the vehicle
Roadside Assistance protection doesn’t cover damage due to civil commotions or civil unrest. Nor does it cover damage resulting from acts of war, or nuclear energy or attacks. It doesn’t provide coverage if damage is due to earthquakes or weather-related incidents (flood, storms, etc). Coverage does not extend to the cost of fuel, insurance, or road charges/tolls.