Roadside assistance for hosts | UK

Who and what we cover

Roadside services in the UK are available to your guests on Turo’s Standard protection plan. Turo will provide roadside and transportation assistance through our roadside assistance partner, FMG.

Turo covers the call out charge to the roadside location. But if you’re found liable for the roadside event, you’ll have to pay for the services provided. Turo will assess you 100% of the roadside assistance cost up to a cap of £200, and you’ll receive no earnings for the trip.  

How to report a roadside issue

Do your best to ensure that guests know how to get roadside help. If a guest contacts you to report an issue, share the contact information below with them.  

• Breakdown or roadside assistance: Have them call 0344 243 8660. 
• Accident - vehicle is undriveable: Have them call roadside assistance.  
• Accident - vehicle can be driven: Have them report the damage within 24 hours from the time of the incident. 
  • To be eligible for coverage, damage must be reported within 24 hours of the trip end. 
  • File damage reports via our Resolution center. 
  • Learn the steps of the claims process in the UK. 

Coverage

UK

Roadside assistance is available in Great Britain, including Northern Ireland. Service costs for UK hosts are as follows:

*If FMG replaces a tyre at roadside, the host will be responsible for the cost of the tyre. 

• If the car breaks down due to mechanical damage, you’re responsible for the repairs and recovery back to your home location. 
• If the car breaks down at the fault of the guest, the guest is responsible for repair and recovery costs for up to their deductible. 
• If a non-fault breakdown occurs, Turo will cover the cost of recovery. 

Europe

*Whilst the UK remains in a government-advised lockdown, please contact support.turo.com for more information on travelling outside of the UK*

Guests should inform you via Turo messaging if they plan to drive in Europe. If you choose not to approve their plans, you may contact support.turo.com to cancel the trip. If you do approve, you must ensure your vehicle is capable of making the trip.  

Roadside assistance is not available in Europe, and it is the responsibility of the host and the guest to co-ordinate the recovery of the car back to the UK in the event of a breakdown or accident.  

Roadside assistance 

If the vehicle is undriveable, FMG roadside will try to fix it so that it’s operational. If they can’t, they’ll tow the vehicle and any luggage or cargo to your preferred garage within 20 miles. If we’re unable to reach you, FMG will tow the vehicle to the nearest garage or secure storage unit. 

Replacement transportation

If you’ve selected Turo’s Standard plan, we’ll provide you with up to £35 per day in Turo travel credit for up to 10 days (£350 maximum). This credit will expire 30 days after the issue date.

Best practices

You can help ensure the safety of your guests and save money by following these roadside preparation suggestions.

• Ensure there’s a spare tyre in your car to avoid being charged for a replacement tyre.
• Tell guests the location of the spare tyre, how to switch the lights on/off, and what fuel your car needs.
• Have your own roadside assistance provider in place. If a guest contacts you to say they’ve broken down, you can call your own roadside assistance to avoid incurring charges from Turo. Coordinate this directly with your guest.
  

You can read more about Turo’s roadside assistance in the US and Canada. 

Restrictions

This coverage does not apply if you or your guest:

• violate Turo’s Terms of Service
• allow an unauthorized driver to use the vehicle
• intentionally cause damage or misuse the vehicle 

Roadside assistance protection doesn’t cover damage due to civil commotions or civil unrest. Nor does it cover damage resulting from acts of war, or nuclear energy or attacks. It doesn’t provide coverage if damage is due to earthquakes or weather-related incidents (flood, storms, etc). Coverage does not extend to the cost of fuel, insurance, or road charges/tolls.