Safety Recalls

VIN collection

As part of our safety recall program, Turo asks US hosts to submit their car’s vehicle identification number (VIN) when they create a new listing. We use this number to help us better identify vehicles that may have a safety issue so we can alert hosts to address the issue before listing their car. In states (CA, MD) that have laws governing safety recalls and car sharing participation, we require a VIN submission from hosts for both new listings and vehicles already listed on Turo.

California and Maryland

Beginning January 1, 2019, California law requires car owners who participate in car sharing to fix any open safety recalls on their vehicles in order to legally be allowed to share them. We will restrict all California cars listed on our platform that have an open safety recall as well as all California cars for which the host has not submitted a VIN. Turo will cancel booked trips that are scheduled to begin on or after January 1 in a California car that has an open recall or has no VIN in our system. Hosts and guests will receive notification that Turo has canceled the trip.

Maryland law requires car owners who create a new listing on Turo to submit their VIN and Turo to restrict new listings that have an open safety recall.  

• Vehicle listing restrictions

• If we discover an open safety recall on a vehicle you’re trying to list, we’ll display the recall information in the listing flow, and you’ll be unable to list the vehicle.
• If your car has a safety recall, contact your local dealership to get it fixed free of charge.
• Your dealership will register the repair with the National Highway Transportation Safety Administration (NHTSA), and your vehicle’s status will be updated in their database.
• Once we receive word from the NHTSA, your vehicle will automatically have the restriction lifted, and you can continue with listing your car.
  

• Resolution time

• Wait until we notify you that we’ve lifted the restriction on your vehicle before you try listing it with us again. It can take up to 30 days for a fixed recall issue to register in the NHTSA database.
• We’re unable to speed up that process and unable to allow your vehicle to be listed until the recall database indicates that you’ve resolved the issue with your car. State regulatory requirements prohibit any exceptions to this policy.