How will Turo notify me about a safety recall?
When you create a new listing, you’ll enter your car’s vehicle identification number (VIN). This number helps us better identify vehicles that may have a safety concern. We check for safety recalls on all new listings and continue to check as long as a vehicle remains on our platform.
If we find a safety recall during the listing process, we’ll alert you in the listing flow. You’ll be unable to finish listing your vehicle until the repair is complete. If we find a safety recall on a listed vehicle, we’ll notify you via email and text, display a notification, and link to the recall at the bottom of your vehicle's settings page. We’ll temporarily restrict your vehicle to give you time to have a dealership make the needed repairs. If necessary, we’ll cancel upcoming trips 7 days in advance so guests have time to make new arrangements. We won't charge or penalize you in any way for these cancellations.
How do I handle a safety recall?
Contact your local dealership to get your car fixed free of charge. After the repair is complete, your dealership will register it with the National Highway Transportation Safety Administration (NHTSA). Turo's system monitors the NHTSA recall database to check the repair status of your vehicle. When your vehicle's repair status has been updated in the NHTSA recall database and our system identifies the update, we'll automatically lift the restriction on your vehicle and notify you. If we found the recall on your listed vehicle, our system will return it to the same listing status it had before the restriction. If we found the recall before you could finish listing your car, return to the listing flow to complete the process.
My car’s recall status hasn’t been updated. What do I do?
You can check your vehicle’s status in the NHTSA recall database. How soon the status is updated depends on how quickly your dealership registers the repair. If you have documentation from a dealership that they’ve repaired your vehicle but the status hasn’t been updated in the NHTSA database or the Turo restriction hasn’t been lifted, contact Turo’s vehicle quality team. Be prepared to submit documentation that shows the name of the dealership, the service date, the safety recall issue addressed, and the vehicle’s VIN, make, and model. We can only accept documentation that includes all of this information, and in most cases, a team member will be able to relist your vehicle. State regulatory requirements prohibit any exceptions to this policy.