Safety Recalls

How we check for recalls

When you create a new listing, you’ll enter your car’s vehicle identification number (VIN). We use this number to help us better identify vehicles that may have a safety concern. If we find an open safety recall on your vehicle, we’ll show you the recall information in the listing flow. You won’t be able to complete your listing. But once you fix the problem, you can finish listing your car.

California and Maryland

California law requires car owners who take part in car sharing to fix any open safety recalls on their vehicles to legally be allowed to share them. Maryland law requires car owners who create a new listing on Turo to submit their VIN. It requires Turo to restrict new Maryland listings that have an open safety recall.  

How to handle a safety recall

1. If your car has a safety recall, contact your local dealership to get it fixed free of charge.
2. Your dealership will register the repair with the National Highway Transportation Safety Administration (NHTSA). Your vehicle’s status will be updated in their database and in the CARFAX recall database.
3. Once we receive word from the CARFAX recall database, we’ll notify you and lift the restriction on your car.
• Wait until we notify you that we’ve lifted your vehicle’s restriction before you try listing it again.
• It can take up to 30 days for a fixed recall issue to register in the NHTSA and CARFAX recall databases.
4. If you believe the CARFAX data for your vehicle’s recall is out-of-date, submit an audit request.
• We can’t speed up this process. And we can’t let you list your vehicle until the CARFAX recall database shows you’ve resolved your car’s issue. State regulatory requirements prohibit any exceptions to this policy.