Safety Recalls

State laws

Maryland law requires Turo to restrict new Maryland listings that have an open safety recall. California law requires car owners who take part in car sharing to fix any open safety recalls on their vehicles to legally be allowed to share them.

New listings

Recall notification 

When you create a new listing, you’ll enter your car’s vehicle identification number (VIN). We use this number to help us better identify vehicles that may have a safety concern. 

How to handle a safety recall

If we find an open safety recall on your vehicle, we’ll show you the recall information in the listing flow. You won’t be able to complete your listing until you fix the problem. 

1. Contact your local dealership to get it fixed free of charge.
2. Your dealership will register the repair with the National Highway Transportation Safety Administration (NHTSA). Your vehicle’s status will be updated in their database and in the CARFAX recall database.
3. Once you do, return to the listing flow and try relisting your car. 
• It can take up to 30 days for a fixed recall issue to register in the NHTSA and CARFAX recall databases.

Listed vehicles

Recall notification

We continue to check for safety recalls on vehicles listed in California. If we find one, we’ll notify you via email and text. A notification will also appear at the bottom of your vehicle's settings page. It will include a link to the recall. We’ll temporarily restrict your vehicle to give you time to make the necessary repairs. If necessary, we’ll cancel upcoming trips 7 days in advance so guests have time to make new arrangements. We won't charge or penalize you in any way for these cancellations. 

How to handle a safety recall

1. If your car has a safety recall, contact your local dealership to get it fixed free of charge.
2. Your dealership will register the repair with the National Highway Transportation Safety Administration (NHTSA). Your vehicle’s status will be updated in their database and in the CARFAX recall database.
3. Once we receive word from the CARFAX recall database, our system will automatically lift the restriction on your vehicle and notify you. We’ll return your vehicle to the same listing status it had before we restricted it.  
   • Wait until we notify you that we’ve lifted your vehicle’s restriction before you try listing it again.
   •  It can take up to 30 days for a fixed recall issue to register in the NHTSA and CARFAX recall databases.
4. If you believe the CARFAX data for your vehicle’s recall is out of date, submit an audit request. 
   • We can’t speed up this process. And we can’t let you list your vehicle until the CARFAX recall database shows you’ve resolved your car’s issue. State regulatory requirements prohibit any exceptions to this policy.