Safety Recalls

When and how we’ll notify you of a safety recall 

We check for safety recalls on all new listings. We continue to check for recalls on vehicles listed in some states as long as those vehicles remain on our platform. 

If we discover a safety recall during the listing process:

• We’ll alert you in the listing flow.
• You’ll be unable to finish listing your vehicle.

If we find that your listed vehicle has a recall:

• We’ll notify you via email and text.
• We’ll display a notification and link to the recall at the bottom of your vehicle's settings page.
• We’ll temporarily restrict your vehicle to give you time to make the necessary repairs. 
• If necessary, we’ll cancel upcoming trips 7 days in advance so guests have time to make new arrangements. 
• We won't charge or penalize you in any way for these cancellations. 

When you create a new listing, you’ll enter your car’s vehicle identification number (VIN). We use this number to help us better identify vehicles that may have a safety concern. 

How to handle a safety recall 

1. Contact your local dealership to get it fixed free of charge.
2. Your dealership will register the repair with the National Highway Transportation Safety Administration (NHTSA). Your vehicle’s status will be updated in their database and in the CARFAX recall database.
3. If we found the recall before you could finish listing your vehicle:
• Wait at least 30 days after having the recall issue fixed. It can take that long for the repair to register in the NHTSA and CARFAX recall databases.
• Return to the listing flow and finish listing your vehicle. 
4. If we found the recall on your listed vehicle:
• We’ll receive word from the CARFAX recall database that you’ve made the repair.
• Our system will automatically lift the restriction on your vehicle and notify you. 
• We’ll return your vehicle to the same listing status it had before we restricted it.  

We can’t speed up this process. And we can’t let you list your vehicle until the CARFAX recall database shows you’ve resolved your car’s issue. State regulatory requirements prohibit any exceptions to this policy.

How to dispute a recall

If you believe the CARFAX data for your vehicle’s recall is out of date, submit an audit request.