About Turo Go
Turo Go is technology that gives guests the ability to find, book, and unlock vehicles through the Turo app. Filter for Turo Go cars and find an available option nearby and accessible right from your phone.
Finding the car
The host will provide basic details about where the vehicle is located and how to access it. The app will give you directions to the vehicle and show you a map with its current location. You’ll be able to unlock the car and check in directly with the app.
Starting the car
You won’t need a key to start some Turo Go cars but will for others. Either way, you must unlock the car on the app before you can start the engine.
Once you unlock the vehicle, you have a 15-minute window to start the engine.
It’s very important that you document the vehicle’s condition before starting your trip. Take multiple photos from different angles. Be sure to capture any pre-existing damage.
If you want someone to help you with the driving, you’ll need to add them as an additional driver. Secondary drivers must:
- have an account and be approved to drive on Turo
- access the vehicle only with primary driver present
- drive only with the primary driver present
- never have access to the primary driver's account information
If you give your phone, account information, or other access to the secondary driver to allow them to drive the car without you, we’ll hold you responsible for any damages and may remove you from Turo.
Picking up the car
You’re responsible for the vehicle the moment the trip starts. That’s why it’s important to show up on time for trips. The car will be available to you for up to 12 hours after the scheduled trip start time. If you don’t begin your trip within those 12 hours, we’ll cancel your trip, and you won’t receive a refund. Try to stay in contact if you’re running late!
If there’s a ticket on the car when you get there or you’re unhappy with the car’s condition, call our Turo Go team at (415) 463-3200.
Parking the car
Return the vehicle exactly or as close as possible to the original pick up spot. Take photos of your drop off location, including a photo of the lot/space number. Park in a safe, legal spot. You’re responsible for any vehicle tickets or tow costs incurred within 24 hours from the scheduled trip end.
Locking the vehicle
If the vehicle has a keyed ignition, make sure to replace the key in the visor. Use the app to lock the vehicle. Do not lock the car from the inside.
If you need more time for your trip, notify the host and request an extension. In the app, tap “Change trip” to submit your request. If the host denies your request, you must return the car at the original time. If you try to start a Turo Go car after the trip end, the engine will not turn on. Get in touch with our Turo Go team at (415) 463-3200 as soon as possible if you’re running late and the car will no longer start.
Learn more about our policy regarding Additional Usage.
If you’re having trouble connecting to the device, be sure:
- you’re within 15 feet of the car with Bluetooth enabled on your phone
- you’ve tried turning Bluetooth off and back on again
- you’ve tried closing and restarting the Turo app.
- you’ve downloaded the latest version of the app
If these troubleshooting measures fail, call our Turo Go team at (415) 463-3200.
Turo Go is offered in Southern California and the San Francisco Bay Area. We plan to expand to more parts of the US soon.