Turo Go is currently only available in select locations in the United States.
Turo Go gives hosts the ability to remotely unlock their vehicles through the Turo app. With this feature, hosts should be able to book more trips and boost their earnings without the hassle of being present at the start of a trip.
While Turo Go offers hosts the freedom to offer remote pick-up and drop off of their car, they are still responsible for ensuring that their vehicle remains physically and mechanically sound for each guest’s trip. If a Turo Go host discovers and wishes to report physical damage to their vehicle, they must do so within 24 hours of the end of the trip (or within 24 hours of learning of the damage from the guest, whichever is earlier). Damage can be reported here.
For Turo Go hosts utilizing Turo Go on a given trip, as long as the guest utilized the lock and unlock feature of Turo Go, the host (or host’s designee) was not present at the trip start, and the guest did not take required pre-trip photos, the host may be able to rely solely upon post-trip photos that the host takes within 24 hours of the end of the trip to qualify for physical damage protection.
To be safe, we always encourage both hosts and guests to take pre- and post-trip photos to avoid being held liable for any damage.
It’s important for a host to check the car between each trip in case a guest does not take both pre- and post-trip photos, and also to make sure nothing else is wrong with the car for their future guests (such as a guest allowed someone to smoke in the vehicle, a guest parked in the wrong place, or the vehicle needs maintenance, cleaning, or gas).
Outside of Turo Go-specific trips, a host is still required to take both pre- and post-trip photos to qualify for physical damage protection from Turo. You can read the details about host protection plans here.