While Turo Go gives eligible hosts the freedom to offer remote check-in and checkout, they’re still responsible for ensuring that their vehicle remains physically and mechanically sound for each guest’s trip.
Checking a Turo Go car after a trip
It’s important for a host to check their Turo Go car between each trip to confirm that it’s free of damage, especially if a guest does not take pre- and post-trip photos. Hosts should also check to ensure the car is in good condition for their next guest. This includes cleaning and disinfecting the car, ensuring that it’s free of smoke odor, and checking that it’s fully refueled, has no parking tickets, and doesn’t require any maintenance
Reporting damage for a Turo Go trip
We encourage Turo Go hosts to take pre- and post-trip photos as they normally would to avoid being held liable for any damage and to remind guests to do the same. However, a Turo Go host may be able to rely solely on post-trip photos taken within 24 hours of the end of a Turo Go trip to qualify for physical damage protection if all of the following conditions are met:
- the guest used the lock and unlock feature of Turo Go;
- the host (or host’s designee) was not present at the trip start; and
- the guest did not take required pre-trip photos
If a Turo Go host discovers and wishes to report physical damage to their vehicle, they must do so within 24 hours of the end of the trip or within 24 hours of learning of the damage from the guest, whichever is earlier. Damage must be reported to our Claims resolution center. Outside of Turo Go-specific trips, hosts are still required to take both pre- and post-trip photos to qualify for physical damage protection.