This article applies to hosts in the US only.
During the course of a damage claim, you as a host may experience a situation where we have paid you the initial estimate costs and then, you discover additional repairs are needed beyond what we’ve paid you for the damage. It’s also possible that additional damage could be discovered by the repair facility where your vehicle is located for repairs, and they may subsequently indicate that the repairs on the initial estimate should be changed. A supplemental payment may then be paid to you for the new cost of the damage.
Any supplements must be submitted to Turo within 45 days of the date the initial payment was issued. Any supplements submitted after the 45th day are not eligible for reimbursement, unless the vehicle is actively in the process of repairs on the original damage and the 45 days expired during that time.
What should I do if I realize I need more repairs for the damage?
If you find more repairs are needed for your damage claim, you should contact Turo and schedule repairs as soon as the original estimate and payment are issued, in an effort to have the repairs completed in a timely fashion. It is your responsibility as a host to contact Turo no later than 45 days after the initial payment was issued to you!
What should I do if my shop finds additional damage?
If the shop finds additional damages, they’ll need to file a supplement here or call (312) 906-7462. The shop should reference the claim number on the estimate. (If you don’t know what a supplement is, don’t worry; it’ll make sense to your shop. In most cases, it just means they have found additional damage.) At this point, your shop and Turo’s estimator will agree on a price for repairs, then revise the estimate accordingly. Turo would then send you a copy of the updated estimate, along with instructions for you to receive additional payment for the damage. The shop must file for the supplement no later than 45 days after the original payment was issued.
What if I worked out a claim with my guest, and then discovered the car needs more repairs?
Turo cannot provide hosts with supplemental payments if a guest and host worked out a damage claim directly with one another and/or their insurance carriers. If Turo did not charge the guest and paid the host for the initial damage, Turo cannot provide supplemental payments. You can read more about “work it out” claims here.