Hosting with Turo Go

Fast Facts:

  • Turo Go is available in select locations in the United States, Canada, and in the UK.
  • Turo Go gives guests the ability to easily locate, book, and unlock vehicles through the Turo app.

About Turo Go

Turo Go lets guests and hosts lock and unlock a vehicle through the Turo app. Hosts can also track their car’s location, odometer reading, and fuel level—all via the app. Turo Go uses your existing connected car software, so there’s no installation needed. Eligible hosts must use the Turo app to access Turo Go. Learn more about pricing, eligibility, and registration and about the terms of the Turo Go program. 

Eligible markets

Turo Go is available in the US in Los Angeles, San Diego, and the San Francisco Bay area. In Canada, it’s available in Alberta, British Columbia, Ontario, Nova Scotia, and Quebec. Turo Go is also available in the UK.

Benefits 

  • Save time and boost your earnings by making your car available, even when you’re not.
  • Park at popular locations without worrying about managing key exchanges in person.
  • See the location of the car before and after the trip so you know that your car is safe.

Check-in 

Parking

  • Leave your car for your guest up to 12 hours before the trip starts. Park it somewhere it won’t be ticketed or towed during that time and up to 12 hours after a guest’s scheduled trip start. 
  • Make sure your guest knows exactly where to find the car and how to access it. 
  • Guests may cancel their trip if your instructions are unclear or hard to follow. 
  • Ensure the car is in an area where the guest can access it with cellular service. If you can lock it through the app when you leave it, it’s likely the guest will be able to access it.

Verifying the guest 

  • We verify guests before Turo Go trips. But if anything in guest messaging makes you uncomfortable or seems off, contact us. 
  • Let us know immediately if you think anyone other than your guest or their verified additional drivers plans to drive the car.

Taking photos

  • You’re not required to take pre-trip photos to be eligible for claims or reimbursement. It is the guest’s responsibility to complete check-in.
  • To be eligible for Turo protection for damage claims or reimbursement, you must provide us with the proper documentation.

Check out 

Parking

  • Be sure your guest has clear, detailed instructions on where to park the car or hand it off to you at the end of the trip.
  • Guests are responsible for parking tickets or towing costs incurred for 24 hours following a trip’s end. If you direct guests to park in a spot where your vehicle is at risk of receiving a ticket or being towed, you’ll be responsible for those costs. 

Checking the car

  • Check on the vehicle between trips to make sure it’s clean and well maintained. 
  • Make sure there aren’t any surprises that could affect your next guest.
  • Check and test the Turo Go device to make sure it wasn’t knocked loose during the trip. If it comes loose we may cancel the next trip. 
  • Make sure your device is not out of sync by checking your Turo Go host controls page.

Taking post-trip photos

  • You must take photos after every trip and before your car’s next trip starts. If you don’t, you’ll be ineligible for damage claim coverage under your protection plan and for payment of some reimbursement requests.   

Guidelines

Unlocking the car

  • You can unlock your car before and after a guest’s trip. But, never unlock your car during a Turo Go trip. 
  • If the guest contacts you about an issue unlocking the car, direct them to contact Customer Support. 

Guest no-shows

  • Guests have up to 12 hours from the scheduled trip start to pick up the car in case they’re running late. 
  • If they haven’t shown up by then, let us know. We’ll end the trip so that your car is available for a new booking. 

Duplicate listings and trip requests

  • You can’t list your Turo Go car more than once to try and get more bookings. This can lead to your car being double booked.
  • Double booking can cause the technology to malfunction and lead to cancellations and penalties. 

Troubleshooting

Basic troubleshooting 

If you’re having trouble accessing your car via the Turo app, be sure:  

  • your car’s battery is in good condition
  • you’ve tried closing and restarting the Turo app
  • you’ve downloaded the latest version of the app

Hardware

If you’ve tried basic troubleshooting and it still doesn’t work, make sure:

  • the Turo Go device is securely plugged in to your car’s OBD port if you have Turo Go Hardware
  • you’re within 15 feet of the car and have Bluetooth enabled
  • you’ve tried turning Bluetooth off and back on again
  • you’ve tried closing and restarting the Turo app
  • you’ve downloaded the latest version of the app

Digital

If you still can’t connect, it may mean Turo Go is having trouble accessing your vehicle. You should see a status next to your vehicle in the Turo Go tab that explains the issue.

Authentication failure

If you update your credentials with your OEM you will need to also update your credentials in your Turo account. You can do this in the Turo Go tab, by clicking the "Resolve" button.

Connection failure

If your subscription for your OEM connected car account expires, or you do not have an updated payment method, then Turo Go will be paused on your car. You will need to update your OEM connected car package. You can do this in the Turo Go tab, by clicking the "Resolve" button, or by navigating to your OEM connected car account directly.

Access error

Certain makes and models may encounter issues if the vehicle has not been started in over 14 days, or if you have updated remote access permissions of the vehicle. You can resolve this issue by starting your car or changing the remote access permission.

For all of the above statuses, note that it may take up to 2 hours to see the updates reflected in your account.

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