What is it?
Turo Go gives hosts the ability to lock and unlock their vehicles through the Turo app. With this new feature, hosts will be able to share their cars without the hassle of being present. Turo Go will also help you locate your vehicle and track your car’s mileage and fuel level, improving both the host and guest experience.*
To use Turo Go, a device must be installed in your vehicle. Turo Go can only be accessed via the Turo app. To learn more about pricing, eligibility, and how to register, check out this article. You can read the full terms of the Turo Go program here.
Why should I upgrade?
- Save time and boost your earnings by making your car available, even when you’re not.
- You can park the car at different locations (e.g. high demand locations) and don’t have to worry about managing key exchanges in-person.
- You can see the location of the car before and after the trip, giving you peace of mind that your car is safe.
- On average, the entire installation process takes less than an hour, and no wires will be cut in your car.
How does registering and installing the device work?
After you complete the Turo Go registration flow for your eligible vehicle (which can be found in the Turo Go tab under the Host Hub), a Turo Go specialist will help you schedule your appointment at a time that works for you. A certified technician will install a Turo Go device in your car at the time you scheduled. Installation usually takes about an hour. You can read all about the device and its installation in this article.
What does the device do?
The Turo Go device will allow you to:
- Lock/unlock the car from your phone
- View the car’s location
- View your car battery’s voltage, including low battery alerts
- View odometer and charge/fuel levels*
While you won’t be able to view your car’s location while it’s on a trip to protect your guest’s privacy, our Customer Support team is able to access that information in case of emergencies.
How does the check-in process work for Turo Go trips?
You can park your Turo Go car anywhere that it won’t get a ticket or towed for at least 48 hours after a guest’s trip starts. For all trips, make sure your guest knows exactly where you’ve parked the car. Don’t forget to check on the vehicle between trips and make sure your car is clean and well-maintained.
Do I need to check my guest’s license?
With the Turo Go check-in process, you don’t have to check your guest’s license yourself! If at any time you feel uncomfortable or something seems off, please reach out to us.
Do I have to take photos at the beginning of each trip?
One of the biggest benefits of Turo Go is that you don’t need to meet your guest at the start of the trip or take pictures at the start of a trip (although we highly recommend taking pre-trip photos). However, you do need to check your car after every trip (within 24 hours) and take photos then if you want full coverage. For more details, check out our Turo Go protection article or our detailed protection article.
Troubleshooting the device
The Turo Go device can let you open your car with your phone. Your key will still work, but if you’re using your phone to access your car and you’re having issues with the device, try these common solutions.
- Make sure your car’s battery is in good condition.
- Make sure the Turo Go device is securely plugged in to your car’s OBD port.
- You’ll have the best Turo Go experience using Bluetooth. If you’re near the car, make sure you have Bluetooth enabled on your phone.
- If it’s not working, try turning Bluetooth off and back on again.
- Make sure you have a reliable WiFi or data connection on your phone if your Bluetooth isn’t working.
- Close and restart the Turo app.
- If you haven’t already, download the latest version of the app.
If you try these steps and there is still an issue, feel free to contact us.
*Due to different technology in every car, odometer and fuel level readings are only available to specific car makes and models.
Guests will not be able to unlock Turo Go cars from the app until late November 2018. Turo Go will launch in Southern California only at that time, although we plan to expand to more parts of the US soon.