About Turo Go
Turo Go lets hosts in select markets share their cars remotely. We install a Turo Go device in the car to enable remote locking and unlocking. The device also tracks vehicle location, mileage and fuel level.*
- Save time and boost your earnings by making your car available, even when you’re not.
- Park at popular locations without worrying about managing key exchanges in-person.
- See the location of the car before and after the trip so you know that your car is safe.
Registration and installation
- Register your car in the Turo Go tab under the Host Hub.
- A Turo Go specialist will help schedule your appointment.
- A certified technician will install a Turo Go device in your car. Installation usually takes about an hour and is done without cutting any wires in your car.
Turo Go device
The Turo Go device will allow you to:
- Lock/unlock the car from your phone
- View the car’s location before and after trips
- View your car battery’s voltage, including low battery alerts
- View odometer and charge/fuel levels*
- Leave your car for your guest up to 12 hours before the trip starts. Park it somewhere it won’t be ticketed or be towed during that time and up to 12 hours after a guest’s scheduled trip start.
- Make sure your guest knows exactly where to find the car.
- Guests may cancel their trip if your instructions are unclear or hard-to-follow.
Verifying the guest
- We pre-check a guest’s driver’s license for a Turo Go trip. But if anything in guest messaging makes you uncomfortable or seems off, contact us.
- Let us know immediately if you think anyone other than your guest or their verified additional drivers are planning to drive the car.
- It’s not required, but we recommend that you take pre-trip photos.
- To be eligible for Turo protection for damage claims and reimbursement requests, you must take photos within 24 hours after the trip ends.
- Be sure your guest has clear, detailed instructions on where to park the car or hand it off to you at the end of the trip.
- Guests are responsible for parking tickets or towing costs incurred for 24 hours following a trip’s end. But if you direct guests to park somewhere your vehicle is at risk for ticketing or towing, you’ll be responsible for those costs.
Checking the car
- Check on the vehicle between trips to make sure it’s clean and well-maintained.
- Make sure there aren’t any surprises that could affect your next guest.
- Check and test the Turo Go device to make sure it wasn’t knocked loose during the trip, which may result in our canceling the next trip.
Taking post-trip photos
- You must take photos after every trip and definitely before your car’s next trip starts. If you don’t, you’ll be ineligible to receive Turo coverage for any issues with the car.
Unlocking the car
- You can unlock your car before and after a guest’s trip, but you should never unlock your car during a Turo Go trip.
- If the guest contacts you about an issue unlocking the car, direct them to contact Customer Support. We’ll contact you if a key is needed to override the device.
- Guests have up to 12 hours from the scheduled trip start to pick up the car in case they’re running late.
- If they haven’t shown up by then, let us know. We’ll end the trip so that your car is available for a new booking.
Duplicate listings and trip requests
- Turo Go cars can only receive trip requests for Turo Go trips -- a Turo Go car can’t receive a non-Turo Go trip.
- You can’t list your Turo Go car more than once to try and get more bookings. This can lead to your car being double-booked.
- Double booking can cause the device to malfunction and lead to cancellations and penalties.
The Turo Go device lets you lock and unlock your car with your phone. Unless you got another key when installing Turo Go, you’ll only be able to access your car with the Turo app. If you’re having trouble accessing your car via the Turo app, be sure:
- your car’s battery is in good condition
- the Turo Go device is securely plugged in to your car’s OBD port
- you’re within 15 feet of the car and have Bluetooth enabled
- you’ve tried turn turning Bluetooth off and back on again
- you’ve tried closing and restarting the Turo app
- you’ve downloaded the latest version of the app
If you try these steps and there is still an issue, contact us. Our team of Turo Go specialists are available to help with device problems 24/7 at (415) 463-3200.
*Due to different technology in every car, odometer and fuel level readings are only available to specific car makes and models.
Turo Go is available only in Southern California and the San Francisco Bay Area. We plan to expand to more parts of the US soon.