About Turo Go
Turo Go lets hosts share their cars remotely. We install a Turo Go device in the car to enable remote locking and unlocking. The device also tracks vehicle location, mileage, and fuel level for certain makes and models.
Turo Go is available only in Los Angeles, San Diego, and the San Francisco Bay Area. We plan to expand to more parts of the US soon.
- Save time and boost your earnings by making your car available, even when you’re not.
- Park at popular locations without worrying about managing key exchanges in person.
- See the location of the car before and after the trip so you know that your car is safe.
Registration and installation
- Register your car in the Turo Go tab under the Host Hub.
- A Turo Go specialist will help schedule your appointment.
- A certified technician will install a Turo Go device in your car. Installation usually takes about an hour and is done without cutting any wires in your car.
Turo Go device
The Turo Go device will allow you to:
- lock/unlock the car from your phone
- view the car’s location before and after trips
- view your car battery’s voltage, including low battery alerts
- view odometer and charge/fuel levels in certain makes and models
- Leave your car for your guest up to 12 hours before the trip starts. Park it somewhere it won’t be ticketed or towed during that time and up to 12 hours after a guest’s scheduled trip start.
- Make sure your guest knows exactly where to find the car.
- Guests may cancel their trip if your instructions are unclear or hard to follow.
- We recommend leaving a key in the car to make things easier for your guests.
- This is only required in some locations.
- If you leave a key that features remote technology, you have to leave it in an RF (radio frequency) protective pouch.
- Give specific instructions that your Turo Go car has keys and let your guest know where you’ve left them.
Verifying the guest
- We pre-check a guest’s driver’s license for a Turo Go trip. But if anything in guest messaging makes you uncomfortable or seems off, contact us.
- Let us know immediately if you think anyone other than your guest or their verified additional drivers plans to drive the car.
- It’s not required, but we recommend that you take pre-trip photos.
- To be eligible for Turo protection for damage claims or reimbursement, you must provide us with the proper documentation.
- Be sure your guest has clear, detailed instructions on where to park the car or hand it off to you at the end of the trip.
- Guests are responsible for parking tickets or towing costs incurred for 24 hours following a trip’s end. If you direct guests to park in a spot where your vehicle is at risk of receiving a ticket or being towed, you’ll be responsible for those costs.
Checking the car
- Check on the vehicle between trips to make sure it’s clean and well-maintained.
- If your trips are more than 24 hours apart, we recommend removing the key from the car for that time.
- Make sure there aren’t any surprises that could affect your next guest.
- Check and test the Turo Go device to make sure it wasn’t knocked loose during the trip. If it comes loose we may cancel the next trip.
Taking post-trip photos
- You must take photos after every trip and before your car’s next trip starts. If you don’t, you’ll be ineligible to receive Turo coverage for any issues with the car.
Unlocking the car
- You can unlock your car before and after a guest’s trip.But, never unlock your car during a Turo Go trip.
- If the guest contacts you about an issue unlocking the car, direct them to contact Customer Support. We’ll contact you if a key is needed to override the device.
- Guests have up to 12 hours from the scheduled trip start to pick up the car in case they’re running late.
- If they haven’t shown up by then, let us know. We’ll end the trip so that your car is available for a new booking.
Duplicate listings and trip requests
- Turo Go cars can only receive trip requests for Turo Go trips.
- You can’t list your Turo Go car more than once to try and get more bookings. This can lead to your car being double-booked.
- Double booking can cause the device to malfunction and lead to cancellations and penalties.
The Turo Go device lets you lock and unlock your car with your phone. Unless you got another key when installing Turo Go, you’ll only be able to access your car with the Turo app. If you’re having trouble accessing your car via the Turo app, be sure:
- your car’s battery is in good condition
- the Turo Go device is securely plugged in to your car’s OBD port
- you’re within 15 feet of the car and have Bluetooth enabled
- you’ve tried turning Bluetooth off and back on again
- you’ve tried closing and restarting the Turo app
- you’ve downloaded the latest version of the app
If you try these steps and there is still an issue, contact us. Our team of Turo Go specialists is available to help with device problems 24/7 at (415) 463-3200.