What is it?
With Turo Go, hosts will be able to share their cars without the hassle of being present. Turo Go will also help hosts locate their vehicles and track their car’s mileage and fuel level, improving both the host and guest experience.*
To use Turo Go, a device must be installed in your vehicle. Turo Go can only be accessed via the Turo app. To learn more about pricing, eligibility, and how to register, check out this article. You can read the full terms of the Turo Go program here.
Why should I upgrade?
- Save time and boost your earnings by making your car available, even when you’re not.
- You can park the car at different locations (e.g. high demand locations) and don’t have to worry about managing key exchanges in-person.
- You can see the location of the car before and after the trip, giving you peace of mind that your car is safe.
- On average, the entire installation process takes less than an hour, and no wires will be cut in your car.
How does registering and installing the device work?
After you complete the Turo Go registration flow for your eligible vehicle (which can be found in the Turo Go tab under the Host Hub), a Turo Go specialist will help you schedule your appointment at a time that works for you. A certified technician will install a Turo Go device in your car at the time you scheduled. Installation usually takes about an hour. You can read all about the device and its installation in this article.
What does the device do?
The Turo Go device will allow you to:
- Lock/unlock the car from your phone
- View the car’s location
- View your car battery’s voltage, including low battery alerts
- View odometer and charge/fuel levels*
While you won’t be able to view your car’s location while it’s on a trip to protect your guest’s privacy, our Customer Support team is able to access that information in case of emergencies.
You can park your Turo Go car anywhere that it won’t get a ticket or towed for at least 12 hours after a guest’s scheduled trip start. For all trips, make sure your guest knows exactly where to find the car; if your instructions are unclear or hard-to-follow, your guest has the right to cancel the trip.
Do I need to check my guest’s license?
With the Turo Go check-in process, you don’t have to check your guest’s license yourself! If at any time you feel uncomfortable or something seems off, please reach out to us. It’s especially important to let us know if you think anyone other than your guest or their verified additional drivers are planning on driving the car.
Do I have to take photos at the beginning of each trip?
One of the biggest benefits of Turo Go is that you don’t need to meet your guest at the start of the trip or take pictures at the start of a trip (although we highly recommend taking pre-trip photos). However, you do need to check your car after every trip (within 24 hours) and take photos then in order to be eligible for Turo protection for damage claims and reimbursement requests.
Be sure that your guest has clear and precise instructions on where to park the car at the end of the trip, if you’re not meeting up with them. Your guest is normally responsible for any parking tickets or towing issues that happen for 24 hours following a trip’s end, unless you direct them to park in a place where those things can happen.
Checking the car
You’ll need to check on the vehicle between trips to make sure your car is clean and well-maintained. This is to make sure there aren’t any surprises that could negatively affect your next guest! It’s a good idea to check and test the device, too, to make sure it didn’t get knocked loose during the trip. A loose device can lead to Customer Support needing to cancel a trip.
Taking post-trip photos
You’re required to take post-trip photos after every trip, and definitely before the next trip on your car starts, to receive coverage from Turo for any issues with the car. For more details on your coverage, check out our Turo Go protection article or our detailed protection article.
Other things to keep in mind
Here are a few reminders about Turo policies and how they apply to Turo Go cars and trips.
Unlocking the car
You can unlock your car before and after a guest’s trip, but you should never unlock your car for your guest with Turo Go. If the guest is having an issue unlocking the car, they should contact Customer Support. We might then reach out to you if a key is needed to override any issue with the device.
If a guest doesn’t show up at the start of the trip, they have up to 12 hours from the scheduled trip start to take possession of the car (in case they’re running late or have had plans change). If they still haven’t shown up by then, let us know and we’ll end the trip so that your car is available for a different booking.
Duplicate listings and trip requests
Turo Go cars can only receive trip requests for Turo Go trips -- a Turo Go car can’t receive a non-Turo Go trip. Just like with a regular Turo car, you cannot list your Turo Go car multiple times to try and get more bookings. This can lead to your car being “double-booked” and can also cause the device to malfunction, both of which can lead to cancellations and penalties.
Troubleshooting the device
The Turo Go device can let you lock and unlock your car with your phone. Unless you got a duplicate key when installing the Turo Go device, you will only be able to access your car with the Turo app. If you’re using the Turo app to access your car and you’re having issues with the device, try these common solutions.
- Make sure your car’s battery is in good condition.
- Make sure the Turo Go device is securely plugged in to your car’s OBD port.
- Make sure you have Bluetooth enabled. You’ll need to be within 15 feet of the car for Bluetooth to work with the device.
- If it’s not working, try turning Bluetooth off and back on again.
- Close and restart the Turo app.
- If you haven’t already, download the latest version of the app.
If you try these steps and there is still an issue, feel free to contact us. Our team of Turo Go specialists are available to help with device problems 24/7 at (415) 463-3200.
*Due to different technology in every car, odometer and fuel level readings are only available to specific car makes and models.
Turo Go is currently only available in Southern California, although we plan to expand to more parts of the US soon.