Turo Go is currently only available in select locations in the United States. Hosts who have registered for Turo Go will be able to start accepting Turo Go trips in late November of 2018.
Turo Go is a program that gives guests and hosts the ability to lock and unlock a vehicle through the Turo app, along with access to other special features such as tracking the car’s fuel and odometer levels. Check out this article for more information about Turo Go and how it works. You can read the full terms of the Turo Go program here.
For hosts in the eligible market area, a tab labeled Turo Go will show up in your Host Hub. When you click into the tab, you can see if any of your vehicles are eligible, and an option to upgrade if so.
Turo Go is currently only available in the Los Angeles area, but we plan to expand to more areas soon. We’ll keep the community updated when we expand to more marketplaces!
- Your vehicles must meet Turo’s normal vehicle eligibility requirements
- Most cars made after 2012 are eligible for Turo Go
- The vehicle must have a built-in immobilizer (a failsafe in most vehicles that prevents cars from being started without a programmed key)
The Turo Go tab in the Host Hub will let you know which of your vehicles are eligible for Turo Go and which ones are not.
The following vehicles are not eligible for Turo Go:
- Any vehicles that are normally not eligible for Turo
- Cars made before 2012
- Certain Mercedes Benz vehicles with keyed ignitions
- Tesla Model 3
- Exotic vehicle makes including:
- Aston Martin
- Rolls Royce
- Located in an eligible market area (currently the greater Los Angeles area)
- Have a compatible vehicle
- Have 3+ completed trips as a host
- Meets Top Host performance metrics, which can be found in the “Performance” tab in the Host Hub:
- Response rate: 95%
- Acceptance rate: 90%
- Commitment rate: 95%
- Five- star ratings: 90%
To register for Turo Go, there’s a $150 one-time installation cost, plus a $20 subscription fee per device per month. You won’t be charged until the installation is completed. As an early access offer, hosts in Los Angeles who register for Turo Go and complete their installation by December 31, 2018 receive $100 off the installation cost and will have the $20 monthly subscription waived until May 1, 2019.
The monthly subscription fee is charged once a month to your credit or debit card (although before May 1, 2019, we’ll simply take the cost out of your host earnings). If you don’t want to participate in the Turo Go program any longer, you’ll still be charged the monthly subscription until you’ve scheduled an uninstallation with Turo and we’ve removed the device.
What is it?
The Turo Go device uses a new technology that works by placing your second key fob — or a copy of your key fob — into a connected module, which plugs into your car’s diagnostics port. No wires will be cut, and the installation is completely reversible should you want to remove the device. You’ll need a second key fob to participate, but don’t worry if you don’t have one -- a Turo Go specialist can help you get a key fob copy, often at a lower cost than your dealership.
How do I get it installed?
Once you’ve finished registering for Turo Go, you’ll schedule an installation time that works for you for a certified technician to install a Turo Go device in your car. The installation process is safe for your car and usually takes about an hour.
You’ll need to remove any tracking devices, or anything that is plugged into an OBD port, for the Turo Go device to work, too.
Where do I get it installed?
Turo Go will launch in the Los Angeles area only at first, although we plan to expand to more parts of the US soon. For now, the primary installation site will be at the Turo Valet lot near LAX. If you plan to install devices in multiple vehicles at the same time, please let your specialist know in advance so we can help you to schedule them more efficiently.
Is Turo Go reversible?
Yes! Installation doesn’t involve rewiring your car; it is non-invasive and completely reversible. To unenroll from Turo Go, you’ll need to contact us to arrange uninstalling the device and removing Turo Go from your car.