Turo Go is a program that gives guests and hosts the ability to lock and unlock a vehicle through the Turo app, along with access to other special features such as tracking the car’s fuel and odometer levels. You can read more about Turo Go and how it works here. You can read the full terms of the Turo Go program here.
Hosts in the eligible market area will see a tab labeled Turo Go displayed in their Host Hub. Click into the tab to see if any of your vehicles are eligible for this program. If so, you’ll see an option to upgrade to Turo Go.
Turo Go is currently available in the Los Angeles area only, but we plan to expand to more markets soon. We’ll announce expansion plans to the community as soon as they become available.
- Vehicles must meet Turo’s established vehicle eligibility requirements
- Most vehicles made after 2012 are eligible for Turo Go
- Vehicles must have a built-in immobilizer (a failsafe in most vehicles that prevents cars from being started without a programmed key)
The Turo Go tab in the Host Hub will let you know which of your vehicles are eligible for Turo Go and which ones are not.
Vehicles ineligible for Turo Go:
- Any vehicles that are not otherwise eligible for Turo
- Cars made before 2012
- Certain Mercedes Benz vehicles with keyed ignitions
- Tesla Model 3
- Exotic vehicle makes including:
- Aston Martin
- Rolls Royce
- Located in an eligible market area (currently the greater Los Angeles area)
- Have a compatible vehicle
- Have 3+ completed trips as a host
- Meets Top Host performance metrics, which can be found in the “Performance” tab in the Host Hub:
- Response Rate >= 85%
- Acceptance Rate >= 60%
- Commitment Rate >= 80%
- Five-star trips >= 80%
To register for Turo Go, there’s a $150 one-time installation cost, plus a $20 subscription fee per device per month. You won’t be charged until the installation is completed. As an early access offer, hosts in Los Angeles who register for Turo Go and complete their installation by October 31. 2019 receive $100 off the installation cost and will have the $20 monthly subscription waived until January 1, 2020.
The monthly subscription fee is charged once a month to your credit or debit card (although before January 1, 2020, we’ll simply take the cost out of your host earnings). If you don’t want to participate in the Turo Go program any longer, you’ll still be charged the monthly subscription until you’ve scheduled an uninstallation with Turo and we’ve removed the device.
What is it?
The Turo Go device uses a new technology that works by placing your second key fob — or a copy of your key fob — into a connected module, which plugs into your car’s diagnostics port. No wires will be cut, and the installation is completely reversible should you want to remove the device. You’ll need a second key fob to participate, but don’t worry if you don’t have one -- a Turo Go specialist can help you get a key fob copy, often at a lower cost than your dealership.
How do I get it installed?
Once you’ve finished registering for Turo Go, you’ll schedule an installation time that works for you for a certified technician to install a Turo Go device in your car. The installation process is safe for your car and usually takes about an hour.
You’ll need to remove any tracking devices, or anything that is plugged into an OBD port, for the Turo Go device to work, too.
Where do I get it installed?
Turo Go will launch in the Los Angeles area only at first, although we plan to expand to more parts of the US soon. For now, the primary installation site will be at the Turo Valet lot near LAX. If you plan to install devices in multiple vehicles at the same time, please let your specialist know in advance so we can help you to schedule them more efficiently.
We know that unexpected changes can happen. If you need to cancel your Turo Go installation appointment, we ask that you notify us at least 24 hours in advance of your appointment time. Cancellations within 24 hours or no-shows will result in a $50 charge, deducted from your Turo earnings.
Is Turo Go reversible?
Yes! Installation doesn’t involve rewiring your car; it is non-invasive and completely reversible. To unenroll from Turo Go, you’ll need to contact us to arrange uninstalling the device and removing Turo Go from your car.