Security deposits

Deposits make for a safer marketplace, higher vehicle satisfaction, and lower overall costs for you. They also bring more hosts with more cars to our platform, which means more choices when it comes to finding the best car for a trip.

 Turo charges a security deposit for:    

1. Guests who book high-value cars. These car are referred to as “Deluxe Class” and “Super Deluxe Class” cars. You can read more about them here.
   
   
2. Guests chosen by our security system. Approximately 30% of new and returning guests who book a trip in the US are charged a security deposit. When we charge the deposit, it’s based on the guest’s auto insurance score and the trip’s details, along with some other factors.

In all cases, our security system automatically applies these deposits. They cannot be waived by Turo or by hosts.

 
Deposit amounts

For Deluxe Class cars

In the US, guests ages 25-29 pay a $1500 deposit. You must be age 30 or older to book a Deluxe Class car in Canada and Germany, and those guests do not pay a deposit. In the UK, all guests who book a Deluxe Class car pay a £500 deposit.

For Super Deluxe Class cars

All guests pay a $1500* deposit. In the US, these guests have the option to submit their personal insurance information to receive a $500 deposit discount. We can only grant this discount to US guests who submit their insurance information when the system asks for it -- not after-the-fact.

For all other guests

Guests chosen by our security system in the US pay a deposit of up to $150. Once you’re charged a deposit for a trip, you’ll be charged a deposit for all future trips. The Turo system processes the deposit as a separate transaction. We outline both the trip costs and the deposit costs and display them on the trip Checkout page.

Guests who book a trip in a high-value car will never be charged a second security deposit. Guests who book with a Commercial Host will not be subject to a Turo security deposit.

 *Values are in CA$ for trips in Canada, € (euros) for trips in Germany and all countries in the eurozone, £ (pounds) in the United Kingdom, and US$ for trips in the United States.

Deposit refunds

We automatically refund security deposits 80 hours after the trip ends except in the following cases.

1. If a guest disputes a host’s reimbursement request for fuel, extra distance, tickets, tolls, or light cleaning within that 80 hours, we’ll freeze the deposit. If we resolve the dispute for the host and the guest’s payment method on file fails, we’ll reimburse the host from the security deposit and refund the balance, if any. You can read more about reimbursement requests here.
   
   
2. If the host files a damage claim within that 80-hour post-trip timeframe, we’ll freeze the deposit. We’ll subtract the initial damage coverage cost from the security deposit. Once the claim is resolved, we’ll refund the balance, if any, or return the full amount if the guest is found to not be at fault. You can read more about guest responsibilities here.

 You can read Turo’s Security Deposit Policy here.