Security deposits

Turo will charge guests under the age of 30 a $750 deposit to book a Deluxe Class car. We’ll charge all guests a $750 deposit to book a Super Deluxe Class car. We’ll also charge a $200 deposit if our security system chooses your trip for a deposit based on the trip’s details and other factors. In all cases, our system automatically applies a security deposit, and neither Turo nor your host can waive it. 

We’ll display the deposit amount as a separate line item on the checkout page. We’ll also process the deposit as a separate transaction. That means you’ll see a charge for the deposit and a charge for the trip on your payment card. You can receive a $250 discount on your deposit by submitting your personal insurance information. Enter your insurance details when the system prompts you to do so. You must enter this information at the time of booking. We can’t apply the discount once you submit your trip request. Turo doesn’t charge a security deposit for trips booked with a Commercial Host.  

Turo will charge guests under the age of 30 a CA$1,500 deposit to book a Deluxe Class car. We’ll charge all guests a CA$1,500 deposit to book a Super Deluxe Class car. We’ll display the deposit amount as a separate line item on the checkout page. In all cases, our system automatically applies a security deposit, and neither Turo nor your host can waive it. 

We’ll also process the deposit as a separate transaction. That means you’ll see a charge for the deposit and a charge for the trip on your payment card. You can receive a CA$500 discount on your deposit by submitting your personal insurance information. Enter your insurance details when the system prompts you to do so. You must enter this information at the time of booking. We can’t apply the discount once you submit your trip request. Turo doesn’t charge a security deposit for trips booked with a Commercial Host. Turo doesn’t charge a security deposit for trips booked with a Commercial Host.

Turo will charge guests a £500 deposit to book a Deluxe Class car. We’ll charge guests who book a trip to travel in the EU a £1,000 deposit. We’ll also charge a £250 deposit if our security system chooses your trip for a deposit based on the trip’s details and other factors. In all cases, our system automatically applies a security deposit, and neither Turo nor your host can waive it.

We’ll automatically refund your security deposit 80 hours after your trip ends, with the following exceptions:

• Your host sends you a post-trip reimbursement invoice and you accept the charges. We’ll pay the invoice with funds from your deposit and refund you any balance. If you disregard or dispute an invoice, your host escalates it, and we find you’re liable for the charge, we’ll pay the invoice with funds from your deposit and refund you any balance. If we find that you’re not liable for the charge, we’ll refund the deposit in full. 
• Your host files a damage claim and we find you’re liable for claim costs. We’ll use your deposit to cover the damage and refund you any balance. If we find that the claim is ineligible or that the host is responsible, we’ll refund the deposit in full. 
• You require roadside assistance in the EU on a trip booked with a peer-to-peer host in the UK and we find you to be at fault. We’ll pay the roadside service charges with funds from your deposit and refund any balance. 

Once we initiate your refund, your bank or credit card company will process it according to their own timeline. Refunds to debit card refunds (including Revolut) typically take 10 business days, Refunds to credit cards typically take three to five business days. Refunds to Apple Pay and Google Pay may take up to 30 days.