Will I be charged a security deposit?
Turo charges a security deposit when you 1) book a trip in a Deluxe Class or Super Deluxe Class car; or 2) book a US trip chosen for a deposit by our security system based on the trip’s details and other factors. If we charge a security deposit for your trip, we’ll display the deposit amount separately from the trip cost on the checkout page. We’ll also process the deposit as a separate transaction, so you’ll see a charge for the deposit and a charge for the trip on your payment card. Turo doesn’t charge a security deposit for trips booked with a Commercial Host. You can read our full Security Deposit policy on the Turo website.
In all cases, our system automatically applies a security deposit, and neither Turo nor your host can waive it. If you’re a guest in the US, you can receive a $250 discount by submitting your personal insurance information. Guests in Canada who do the same can receive a $500 CAD discount. Enter your insurance details when the system prompts you to do so. You must enter this information at the time of booking. We can’t apply the discount once you submit your trip request.
How much do you charge for a security deposit?
Security deposit charges vary depending on your age, vehicle type, and country.
- United States
- Guests ages 25-29 who book a Deluxe Class car pay a $750 deposit.
- Guests who book a Super Deluxe Class car pay a $750 deposit.
- Trips chosen by our security system for cars that aren’t Deluxe or Super Deluxe Class require a deposit of up to $200.
- Guests ages 25-29 who book a Deluxe Class car pay a $1,500 CAD deposit.
- Guests who book a Super Deluxe Class car pay a $1,500 CAD deposit.
- United Kingdom
- Guests who book a Deluxe Class car pay a £500 deposit.
- UK doesn’t offer Super Deluxe Class cars.
When will my security deposit be refunded?
We’ll automatically refund a security deposit 80 hours after your trip ends, unless your host has sent you a reimbursement invoice or filed a damage claim within those 80 hours. Here’s how it works:
- If you accept your host’s reimbursement invoice, we’ll use the security deposit to pay the invoice, and we’ll refund you the balance, if any.
- If you dispute and/or your host escalates the reimbursement invoice to our support team, and we find that you’re liable for the charge, we’ll use the security deposit to pay the invoice and refund you the balance, if any. If we find that you’re not liable for the charge, we’ll refund your deposit in full.
- If we find that you’re liable for damage claim costs, we’ll use the deposit to cover the damage and refund you any remaining deposit amount. If we find that the claim is ineligible or that the host is responsible, we’ll refund you the full deposit amount.
Once we initiate your refund, your bank or credit card company will process it according to their own timeline. Refunds to debit card refunds (including Revolut) typically take 10 business days, refunds to credit cards typically take 3-5 business days, and refunds to Apple Pay and Google Pay may take up to 30 days.