Will I be charged a security deposit?
Turo will charge a security deposit if you:
- book a trip in a Deluxe Class or Super Deluxe Class car
- book a trip in the UK and plan to drive in the EU
- book a US or UK trip chosen for a deposit by our security system based on the trip’s details and other factors
If we charge a security deposit for your trip, we’ll display the deposit amount separately from the trip cost on the checkout page. We’ll also process the deposit as a separate transaction, so you’ll see a charge for the deposit and a charge for the trip on your payment card. Turo doesn’t charge a security deposit for trips booked with a Commercial Host.
How much do you charge for a security deposit?
Security deposit charges vary depending on your age, vehicle type, and country.
- Guests ages 25-29 who book a Deluxe Class car pay a $750 deposit.
- Guests who book a Super Deluxe Class car pay a $750 deposit.
- Trips chosen by our security system for cars that aren’t Deluxe or Super Deluxe Class require a deposit of up to $200.
- Guests ages 25-29 who book a Deluxe Class car pay a $1,500 CAD deposit.
- Guests who book a Super Deluxe Class car pay a $1,500 CAD deposit.
- Guests who book a Deluxe Class car pay a £500 deposit.
- Guests who book a trip to travel in the EU pay a £1,000 deposit
- Trips chosen for a deposit by our security system based on the trip’s details and other factors require a deposit of up to £250
In all cases, our system automatically applies a security deposit, and neither Turo nor your host can waive it. If you’re a guest in the US, you can receive a $250 discount by submitting your personal insurance information. Guests in Canada who do the same can receive a $500 CAD discount. Enter your insurance details when the system prompts you to do so. You must enter this information at the time of booking. We can’t apply the discount once you submit your trip request.
When will Turo refund my security deposit?
We’ll automatically refund a security deposit 80 hours after your trip ends, with the following exceptions:
- If your host sends you a reimbursement invoice within 80 hours after the trip end and you accept the charges, we’ll use your deposit to pay the invoice. Then we’ll refund you the balance, if any. If you dispute and/or your host escalates the invoice and we find you’re liable for the charge, we’ll use the deposit to pay the invoice and refund you any balance. If we find that you’re not liable for the charge, we’ll refund your deposit in full.
- If your host files a damage claim within 80 hours after the trip end and we find you’re liable for claim costs, we’ll use your deposit to cover the damage and refund you any remaining deposit amount. If we find that the claim is ineligible or that the host is responsible, we’ll refund you the full deposit amount.
- If you require roadside assistance in the EU on a trip booked with a peer-to-peer host in the UK and we find you to be at fault, we’ll use your deposit to pay for the roadside services and refund any balance.
Once we initiate your refund, your bank or credit card company will process it according to their own timeline. Refunds to debit card refunds (including Revolut) typically take 10 business days, refunds to credit cards typically take 3-5 business days, and refunds to Apple Pay and Google Pay may take up to 30 days.