Guests can pay this charge up to 90 days in advance, on the day of their trip, or up until midnight on the following charging day. Include this payment link in your vehicle description to make it easy for guests to pay this charge.
If a guest doesn’t pay the charge on time, you’ll receive a letter from Transport for London detailing the amount owed. If you have a Transport of London account, a notice will be posted on the account. We recommend that all hosts with a car in London and hosts who expect their cars to be driven in the London area create a Transport for London account. The link to create an account can be found here. Once you’ve created an account, you may find it best to sign up for auto pay, which will allow the system to track the number of charging days a vehicle travels within the charging zone each month and bill you monthly.
Cost and reimbursement
The initial penalty for an unpaid charge is £160. This penalty must be paid within 28 days. However, if you pay the penalty within 14 days, the cost is reduced to £80. Hosts should plan to pay the penalty and then request reimbursement via the Reimbursement tool. If you have a Transport for London account, you can easily see whether or not a guest has paid the charge. If they’ve failed to do so by midnight of the next charging day*, you can proactively pay the penalty rather than waiting to receive notice from Transport for London. This allows you to pay just £80 and to request reimbursement from Turo more quickly.
Plan to submit requests for reimbursement via the Reimbursement tool as soon as you’ve paid the charge. The tool will remain open for 90 days after the trip ends for you to submit your request. Turo will reimburse you up to a maximum of £160 for this charge, and your guest will pay an additional 3% payment processing fee to Turo. Penalties incurred for non-payment or late payment (past 28 days) are not eligible for reimbursement. We may be unable to reimburse you for charges that are submitted without documentation. You can read more about what’s required to submit a reimbursement and how it works here and learn more about using the Reimbursement tool here.
*Guests who incur a congestion charge on a Friday, Saturday, or Sunday have until midnight Monday to pay the charge.