Host responsibilities for London-based charges
If there’s a chance your guests will drive in London, they might incur a charge in the Congestion Drive Zone. To manage these charges, you must have all your vehicles signed up to a Transport for London (TFL) autopay account. You must also notify guests in your vehicle listing if your car is not ULEZ compliant. Failure to do these things will mean you’re unable to request reimbursement from your guests of these charges:
- London Congestion Charge: A fee charged to cars that operate in the Congestion Drive Zone (CDZ) of London at weekday peak hours
- Ultra Low Emission Zone (ULEZ) charge: A fee for vehicles that operate in the CDZ but don’t meet the zone’s emissions standards
Guest payment for London-based charges
Guests can pay the London Congestion Charge and the ULEZ charge up to 90 days in advance. Include these payment links in your vehicle description to make it easier for guests to pay. Let them know that the deadline to pay is midnight of the following charging day. For a charge that’s issued on a Friday, Saturday, or Sunday, the deadline is midnight Monday. If the guest doesn’t pay on time, you’ll be notified by email that the charge was deducted via auto-pay from your TFL account.
Reimbursement for London-based charges
You have up to 90 days after a trip ends to charge a guest for London congestion and ULEZ charges if you’ve met the requirements listed above. Once you receive notice that the charge has been paid, take and upload to Trip photos clear pictures of the bill that show date, time, location, and license plate/VIN. These photos are required evidence that we’ll review to decide whether you’ll get paid if your guest disputes the charge. You’ll receive 100% of the requested amount up to a maximum of £15 for London congestion charge and a maximum of £12.50 for ULEZ charge. Note: If you’re not signed up for auto-pay, a London Congestion Charge that’s not paid on time can run as high as £130 and a late ULEZ charge is £80. You are only eligible for reimbursement of £15 maximum for congestion charge tickets and £12.50 maximum for ULEZ charge tickets.