Due to insurance requirements, secondary (also known as ‘additional’) drivers for trips in the United Kingdom need to provide additional information to Turo before they’re allowed to drive during a Turo trip. This article refers specifically to trips that start and end in the United Kingdom.
What is required of a secondary driver in the UK?
Secondary drivers can be added to trips on Turo in the UK, and assist the primary guest with driving a Turo car, after they have gone through extra checks on their driving record and being verified by Turo. For insurance reasons, we cannot add a secondary driver after a trip has started.
The secondary driver needs to create their own Turo account with all of their own information in it (including their own license information, email address, and personal cell phone). Once they’ve done so, the secondary driver should send Turo the following information via support.turo.com:
- Photos of the driver’s license, including both the front and the back. Examples can be found here.
- A photo of the secondary driver holding the license next to their face. An example can be found here.
- The DVLA ‘check code’, so that Turo can verify the secondary driver’s license history. Retrieving a DVLA ‘check code’ can be done here.
- The email address on the secondary driver’s Turo account.
- The reservation number of the trip that the secondary driver would like to be added to.
Turo will then run additional checks on the secondary driver and make a determination on whether or not they can drive on the Turo trip.
If a secondary driver is approved
Once a secondary driver has been approved for a particular trip, Turo will notify the primary guest, the host, and the secondary driver about the approval. We’ll also notate that the secondary driver has been approved within our system (although this information won’t appear on the trip itself on the website or app).
The primary guest must be present at both the start and end of the trip, and the primary guest remains financially responsible for any and all costs related to the trip, even for anything that occurs while the secondary driver is driving.
If a secondary driver has been approved by Turo for one trip, they will still need to be approved via this process again for any other trips they may want to be added to in the future.
If a secondary driver is not approved
If a secondary driver is not approved, the secondary driver is not permitted to drive a Turo vehicle at any point in time. Turo will notify the primary guest, the host, and the secondary driver that they cannot drive the car during the Turo trip.
If the primary guest allows anyone to drive the vehicle who has not officially been approved by Turo to be a secondary driver, they may void any and all protection that Turo offers, as this is considered a prohibited use.