If you decide to charge a guest who has gone over the set mileage for their trip, you’ll make the request for payment in the Reimbursement tool. The amount in the request will calculate on its own when you enter the number of miles your guest drove over the limit.
You’ll receive a percentage of the reimbursement according to the protection plan chosen for your vehicle. The guest will pay an extra 3% payment processing fee to Turo.
For more details about the Reimbursement tool, check out the article here.
How long do I have to make a reimbursement request for additional mileage?
You must upload photo evidence taken within 24 hours of the end of the trip to the Trip Photos. The Reimbursement tool is open for additional mileage reimbursement requests for 72 hours after the trip. Check the odometer in the car as soon as it’s returned so you have time to make any requests.
After 72 hours, you’ll still see the option to request reimbursements for the trip, but you won’t have the ability to submit a request for additional mileage. The tool stays open to allow requests for other costs, like an unpaid toll, that you may find out about later.
What do I need in order to request a reimbursement for additional mileage?
You’ll need photos to support your request. Please have the following:
- A pre-trip photo of the odometer on your car.
- A post-trip photo of the odometer on your car.
Upload the pictures to the Trip Photos on the reservation. Pre-trip photos must be taken within 24 hours of the trip start time, and post-trip photos should be uploaded no later than 24 hours after the trip ends.
Your request will be turned down if you don’t have photos.
Is there a limit to the amount I can request for additional mileage?
You can request up to $500* through the Reimbursement tool. If the amount of reimbursement comes to more than $500, please contact support for help.
In cases where additional mileage fees come to more than $1,000, Turo looks at the diminished value of the car. You’ll receive the total diminished value or $1,000, whichever is more.
Commercial Hosts must collect reimbursement directly from their guests for any incidentals. If you want more details about our Commercial Host program, this article outlines some of the differences between having a Turo protection plan versus providing your own commercial rental insurance. If a Commercial Host submits a reimbursement request through the Reimbursement tool, we will resolve in favor of the guest.
Check out this article for more details.
* Values are in CA$ for trips in Canada, € (euros) for trips in Germany and all countries in the eurozone, £ (pounds) for trips in the United Kingdom, and US$ for trips in the United States and all other countries.
* Values are in US$ for trips in the United States, CA$ for trips in Canada, £ (pounds) in the United Kingdom, and € (euros) for trips in Germany and all countries in the eurozone.