There are a few ways to get in touch with us. For fast, accurate service, read through the options below. Then choose the one that works best for your concern.
Chat is the fastest way to get help! You can chat with an agent 24/7. If a chat agent can’t help you, they’ll direct you to a person who can.
To chat with an agent, click the “Help” bubble on the bottom right side of this page. Type what you need help with in the box. We’ll show you some articles that might answer your question. If none of those help, click “Live Chat” to connect with an agent.
Contact us via email about less time-sensitive issues. These might include detailed questions about a future trip or your feedback about an issue. Click here to email us. (You can also click “Email us” at the bottom of the main page).
Turo often contacts customers via email. Make sure the email address on your Turo account is one you check often.
Text is best for issues related to account verification and ongoing damage claims. If you call these numbers, you may trigger a text message in return. Use these numbers only if you consent to receive text messages.
Account and verification-related questions: Text (518) 638-0728
Damage claims: Text "Hi" to (415) 801-0897
Call us for serious, time-sensitive issues. You’re likely to get a faster response for non-serious issues via chat or text.
Our US, Canada, and Germany lines are toll free for customers in those areas. Standard rates apply if you're calling from a provider outside the US, Canada, or Germany.
US Support: 1 (415) 965-4525
Canada Support: 1-888-391-0460
Germany Support: 49(0)30-568-37898
UK Support: 44 808 164 1454