Fast Facts:
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How to get in touch
To contact our 24/7 support team, click “Contact Us” at the bottom right of this page. Tell us what you need help with, and we’ll show you some articles that might answer your question. If none of those help, depending on the nature of your question, we’ll show you three different ways to get in touch with us: chat, email, or phone.
Chat
Chat is the best way to get immediate help. Click “Chat Now” to connect with one of our agents. Be careful -- if you close your browser, your chat session will end!
Email us with things such as detailed questions about a future trip, feedback about an issue, or resolving account issues. Turo often contacts customers via email. Make sure the email address on your Turo account is one you check often.
Text
Text "Hi" to 415-849-7266 only if you have a damage claim issue and only if you consent to receive text messages. If you call this number, you may trigger a text message in return.
Phone
Call us for extreme, time-sensitive issues. You’re likely to get a faster response for non-serious issues via chat or text. See the chart below for our phone numbers and operating hours.
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Trip country of origin |
Phone number |
Phone support hours |
|---|---|---|
|
US |
1-415-965-4525 |
24/7 |
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Canada |
1-888-391-0460 |
8 am to 9 pm Eastern time, with after-hours roadside support. |
|
Germany |
49(0)30-568-37898 |
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United Kingdom and all other countries |
44-808-164-1454 |
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International Commercial Hosts |
44-808-164-1454 |
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Our US, Canada, Germany, and UK lines are toll-free for customers in those areas. Standard rates apply if you're calling from a provider outside the US, Canada, Germany, or the UK.
Turo Go support
Phone
- Good for time-sensitive emergencies, such as issues at the trip start or with the device
- Available 24/7
- Available to guests currently on a Turo Go trip