Contact Turo

How to get support

To contact our 24/7 support team, click here or on “Get Help” at the bottom of this page. Tell us what you need help with, and we’ll show you some articles that might answer your question. If none of those help, we’ll show you three different ways to get in touch with us: chat, email, or phone. 

Chat

Chat is the best way to get immediate help. If our “Get Help” section doesn’t answer your question, you can chat with an agent. Follow the prompts to help define your issue, then click “Chat” to connect with the right agent. 

Email

For some issues, you can provide us your email in the instant answers tool, and an agent will email you to help. We can help with things like detailed questions about a future trip, feedback about an issue, or feedback about vehicle quality. Make sure the email address on your Turo account is one that you check often.

Text Support for Damage Claims

Text "Hi" to 415-849-7266 if:

• you have a damage claim issue, and
• you consent to receive text messages 

Phone

Call us for extreme, time-sensitive issues. You’re likely to get a faster response for non-serious issues via chat or text. See the chart below for our phone numbers and operating hours.

Our US, Canada, Germany, and UK lines are toll free for customers in those areas. Standard rates apply if you're calling from a provider outside the US, Canada, Germany, or the UK.