Fast Facts:
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How to get answers to your questions
To find the answer to your question, tap here or tap “Get Help” at the bottom of this page. Type in your question, and we’ll give you quick answers from our Help Center articles. Tap “Read Article” to see complete information and resolve the issue yourself.
How to contact support
If you don’t find the answers you need in the “Get Help” window, scroll to the bottom of the answer list in the window and tap “Contact Support.” From there, follow the question prompts to help us better understand your issue. Depending on what you need and where you’re located, we’ll show you the best way to get in touch with an agent.
Chat
Chat is the best way to get immediate help in the US and Canada. If we prompt you to chat, tap the “Chat” button to connect with the right agent.
Email support is available to everyone in all locations. If we prompt you to “Submit a ticket,” enter an email address you check often along with your location and the specifics of your question or issue.
Text support for damage claims
In the US, you can text "Hi" to 415-849-7266 if:
- you have a damage claim issue, and
- you consent to receive text messages
Phone
See the chart below for our phone numbers and operating hours.
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Trip country of origin |
Phone number |
Phone support hours |
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US |
1-415-965-4525 |
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Canada |
1-888-391-0460 |
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UK and all other countries |
44-808-164-1454 |
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Our US, Canada, and UK lines are toll free for customers in those areas. Standard rates apply if you're calling from a provider outside the US, Canada, or the UK.