Contact Turo

How to get answers to your questions

To find the answer to your question, tap here or tap “Get Help” at the bottom of this page. Type in your question, and we’ll give you quick answers from our Help Center articles. Tap “Read Article” to see complete information and resolve the issue yourself. 

How to contact support 

If you don’t find the answers you need in the “Get Help” window, scroll to the bottom of the answer list in the window and tap “Contact Support.” From there, follow the question prompts to help us better understand your issue. Depending on what you need and where you’re located, we’ll show you the best way to get in touch with an agent. 

Chat

Chat is the best way to get immediate help in the US and Canada. If we prompt you to chat, tap the  “Chat” button to connect with the right agent. 

Email

Email support is available to everyone in all locations. If we prompt you to “Submit a ticket,” enter an email address you check often along with your location and the specifics of your question or issue. 

Text support for damage claims

In the US, you can text "Hi" to 415-849-7266 if:

• you have a damage claim issue, and
• you consent to receive text messages 

Phone

Phone support is for urgent issues. We’ll only prompt you to speak with one of our support agents if you’ve run into difficulty because of a roadside issue, host no-show, or other time-sensitive issue. If you call us directly for a non-serious issue, you’re likely to have a longer wait time than you would if you contacted us via chat or email. 

See the chart below for our phone numbers and operating hours.

Our US, Canada, Germany, and UK lines are toll free for customers in those areas. Standard rates apply if you're calling from a provider outside the US, Canada, Germany, or the UK.