Contact Turo

Fast Facts:

  • Agents are available 24/7 to help answer questions and resolve issues.
  • Use our Chat feature to get immediate help, email for less time-sensitive issues, and text for concerns related to damage claims.

How to get in touch

To contact our 24/7 support team, click “Contact Us” at the bottom right of this page. Tell us what you need help with, and we’ll show you some articles that might answer your question. If none of those help, depending on the nature of your question, we’ll show you three different ways to get in touch with us: chat, email, or phone.

Chat

Chat is the best way to get immediate help. Click “Chat Now” to connect with one of our agents. Be careful -- if you close your browser, your chat session will end!

Email

Email us with things such as detailed questions about a future trip, feedback about an issue, or resolving account issues. Turo often contacts customers via email. Make sure the email address on your Turo account is one you check often.

Text

Text "Hi" to (415) 801-0897 only if you have a damage claim issue and only if you consent to receive text messages. If you call this number, you may trigger a text message in return.

Phone

Call us for extreme, time-sensitive issues. You’re likely to get a faster response for non-serious issues via chat or text. See the chart below for our phone numbers and operating hours.

Trip country of origin

Phone number

Phone support hours

US

1-415-965-4525

24/7

Canada

1-888-391-0460

8 am to 7 pm Eastern time, with after-hours roadside support.

Germany

49(0)30-568-37898
  • Monday through Thursday,  8 am to 8 pm
  • Friday, 9 am - 6 pm 
  • Saturday, 10 am to 6 pm Central European Time

United Kingdom and all other countries

44-808-164-1454
  • Monday through Friday,  8:30 am to 7:30 pm
  • Saturday, 9am - 5:30am
  • Sunday, 10am - 6 pm Greenwich Mean Time +1.

International Commercial Hosts

44-808-164-1454
  • Monday through Friday,  9 am to 5 pm Greenwich Mean Time +1.

Our US, Canada, Germany, and UK lines are toll-free for customers in those areas. Standard rates apply if you're calling from a provider outside the US, Canada, Germany, or the UK.

Turo Go support

Phone

  • Good for time-sensitive emergencies, such as issues at the trip start or with the device
  • Available 24/7
  • Available to guests currently on a Turo Go trip

Email

  • Best for any questions or concerns that aren’t time-sensitive
  • Available 24/7
  • turo-go@turo.com

Chat

  • Good for inquiries that are time-sensitive but not an emergency
  • 7 am to 6 pm Pacific time
  • Seven days a week

 

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