Fast Facts:
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Extras are items you can offer guests to make their trip even more adventurous and easy. Extras fall into two general categories: conveniences (such as unlimited mileage or post-trip cleaning) and gear (such as tents or skis or picnic baskets). You’re not required to add Extras to your listing, but it’s a great way to earn a little more and provide an outstanding guest experience.
Turo has created a database of Extras you can add to your listing. Select the Extras tab under your vehicle listing and the “Add an Extra” button that appears on that page. Search the 50+ Extras available. If you search for an Extra that’s not in our database, you’ll be prompted to suggest it.
Pricing
You can set a price between $0 and $999 for the Extras you offer. You can charge a single flat rate for an entire trip or charge a per-day price. Some types of Extras are better priced per-trip (such as post-trip cleaning) while others are better priced per-day (such as unlimited mileage). It’s best to do some research to determine the market value of your Extra before setting a price.
Condition
Hosts are expected to provide Extras in safe, working condition, wherein the Extra performs and is as described. We instruct guests to contact their host and Turo regarding Extras that are not as described or are missing.
Protection
Extras are not covered by any Turo protection plan, which means you’ll keep 90% of what you make from any Extras purchased by your guests. It also means Turo typically can’t help with lost or damaged Extras. You should set clear expectations about how guests should use and take care of Extras during a trip. Notwithstanding anything to the contrary in our Terms of Service, hosts and guests may seek reimbursement related to Extras from one another outside of the Turo platform and without Turo’s involvement, including for damages or losses caused by, or damages or losses caused to, Extras.
Restrictions
When it comes to listing and providing Extras, hosts may not:
- Require guests to purchase an Extra to book a car
- List Extras that are lewd or inappropriate
- Use the Extras feature to collect a deposit or “inconvenience” fee
- List weapons or any illegal items as an Extra
- List food, alcohol, or drugs as an Extra
- Offer use of rentable properties such as houses, condos, apartments, etc. as an Extra
- Offer tow functionality or services as an Extra
- Violate Turo’s Terms of Service, Prohibited uses, or Community Guidelines
Hosts who violate the conditions above may have their listing(s) suspended or be subject to permanent removal from Turo.
Common Convenience Extras
Prepaid refueling or EV recharging
Offering a prepaid refueling or EV recharging Extra means your guests are not required to refuel/recharge your car before returning it. This can be convenient for guests who know they’ll be pressed for time at the end of their trip. Keep the cost of refueling/recharging and your time spent refueling/recharging your car in mind when pricing this Extras. You can’t charge a guest after the trip for missing fuel if they buy prepaid refueling or EV recharging as an Extra. Guests are more likely to purchase this as a per-trip option than a per-day option.
Unlimited mileage
Offering an unlimited mileage Extra allows your guests to exceed the set maximum number of miles or kilometres included for the trip. If a guest purchases this Extra, you won’t be able to charge them after the trip ends for driving any additional miles/kilometres. We highly recommend pricing this as a per-day option to make sure you account for any added wear and tear your vehicle might receive if your guest requests and you approve a trip extension.
Post-trip cleaning
Offering a post-trip cleaning Extra means your guest does not have to clean your vehicle before returning it. Pricing this as a per-trip option will make it more appealing to guests. You won’t be able to charge a guest for cleaning charges if they purchased this Extra. However, if they returned the car extremely dirty and you feel the post-trip cleaning fee you set is not enough to cover the cleanliness issues, we recommend reviewing our Cleaning Policy and reaching out to our Customer Support team.
One-way trip
Offering a one-way trip Extra allows the guest to pick up the car at your set location but return it to a different location. We highly recommend you write a detailed description in which you make clear what accommodations you can and can’t make for one-way trips and coordinate the details carefully with your guest before the trip starts. For example, you may be happy to retrieve your car from a spot two cities away but are unwilling to travel across the country to get your car back. Any additional costs related to retrieving your vehicle at the end of the trip should be built in to the price of this Extra, so consider those when determining your price.
Tracking
Since you can’t request reimbursement for fuel, mileage, or cleaning costs if a guest has purchased them as a pre-paid Extra, it’s helpful to keep track of which guests purchased Extras to avoid submitting invalid reimbursement requests. You can see any Extras your guests purchased in Trip Details in the Turo app or website.