Material misrepresentation is when a host submits false or misleading information in an effort to obtain coverage for a damage, smoking, or cleaning claim, or reimbursement for incidental requests that would have otherwise been denied due to any of the exclusions outlined under our Terms of Service or various protection plan policies.
Any material misrepresentation will result in a denial of your request or claim, a minimum fine of $50* per our Fees and Fines policy, and potential removal of you or your vehicle from the Turo marketplace.
Avoid the following
Below are some examples of material misrepresentation (this list is not all-inclusive):
- Submitting damage claims for pre-existing damage.
- Altering any damage to cause the damage to be larger than our limitations for wear and tear or altering any photos to cause the damage to appear to be larger than wear and tear.
- Submitting falsified, inaccurate, fake, or staged photographs, documentation, estimates, receipts, or invoices.
- Altering invoices, receipts, or documentation for damage claims or reimbursement requests.
- Submitting recycled or reused invoices, documentation, or photographs for reimbursement or incidental requests.
Additionally, the submission of any falsified or altered documents for the purpose of providing evidence will result in a fine plus any applicable fees to be determined by Turo and may result in removal from the Turo marketplace. This also pertains to the intentional submission of a claim that is for pre-existing damage (whether the claimed damage is fully or partially pre-existing).
* Values are in CA$ for reservations in Canada, £ (pounds) in the United Kingdom, € (euros) for trips in Germany and all countries in the eurozone, and US$ for trips in the United States and all other countries where Turo is available.