Material misrepresentation is when a host submits false or misleading information to try to get coverage for:
- vehicle damage
- smoking or cleaning claims
- reimbursement for incidental requests excluded under our Terms of Service or protection plan policies
Examples of material misrepresentation
Below are examples of material misrepresentation. (This list is not all-inclusive.)
- Submitting damage claims for pre-existing damage
- Altering any damage to cause the damage to be larger than our limitations for wear and tear
- Altering any photos to cause the damage to appear to be larger than wear and tear
- Submitting falsified, inaccurate, fake, or staged photographs, documentation, estimates, receipts, or invoices
- Altering invoices, receipts, or documentation for damage claims or reimbursement requests.
- Submitting recycled or reused invoices, documentation, or photographs for reimbursement or incidental requests
We charge a violation fee minimum of $200 up to a maximum of $2,000 for material misrepresentation. If we’re unable to verify the validity of information you submit for claims or reimbursement processing, you may be subject to this fee. We detail the violation fee for this and other policy violations in Host fees.
*Values are in CA$ for trips in Canada. They’re in € (euros) for trips in all countries in the eurozone. And in £ (pounds) for trips in the United Kingdom. Values are in US$ for trips in the United States and all other countries where Turo is available.