We ask that guests reach out to hosts right away when they find out about an unexpected change in their travel schedule. If your guest lets you know that they might need to change their trip because of a flight delay or cancellation, please do your best to be accommodating. Remember that the situation is entirely out of your guest’s control, and they’re doing everything they can to meet you as soon as possible. Communicating and being flexible makes all the difference for a guest who’s already having a really bad day.
We know you’ll do your best to make it work with your guest. In the event that you do need to cancel the trip, we offer full refunds to guests who provide documentation of flight changes no later than 24 hours after the scheduled start of their Turo trip. Additionally, you will not receive earnings for these trips, unless you as the host did your best to accommodate the guest’s new start time. In those circumstances, we will provide the guest with a refund of all but one day, and you will receive earnings for only one day.
For all the details, take a look at our full cancellation policy.