Flight delays and cancellations

Fast Facts:

  • Alert your host to flight delays and cancellations via Turo messaging to work out a new trip start time.
  • If your host can’t accommodate a new start time, we’ll help you rebook with another host or issue a full refund. 

Request a trip change 

If your flight changes or is canceled, update your host through Turo messaging. Once you know your new arrival time, request a trip change via your Trips tab. We encourage hosts to be accommodating if they can, so you may be able to adjust your trip start time. 

Rebook or receive a refund

If your host cancels your trip, we’ll help you rebook. If they can’t accommodate a new start time, contact us for help rebooking or to receive a refund. 

Rebook

  • For trips happening in the US, contact our Cancellations team at 415-963-4109. 
  • For trips happening in Canada, contact our Canada support team during business hours at 1-888-391-0460. 
  • For trips happening in the UK, contact our UK support team during business hours at 0808 164 1454. 

Refund 

If your flight is delayed or cancelled within 3 days of the scheduled trip start, you’re eligible for a full refund. To receive a full refund, you must:    

  • notify your host at least 1 hour before the scheduled trip start AND
  • notify Turo within 24 hours of the trip’s scheduled trip start AND
  • provide documentation that shows the delay or cancellation was due to a flight issue 

If your flight is changed more than 3 days before the scheduled trip start, our standard Cancellation policy will apply.  

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