This article only applies to trips booked with Turo’s protection in Germany.
Sometimes breakdowns, accidents, or vandalism occurs, but Turo will work with our roadside claims partner, Allianz Global Assistance (AWP), to make sure you can continue your adventure. If a roadside emergency -- such as a tire puncture, key issues (stolen, lost, or locked in the vehicle), wrong fuel type, breakdown, accident, or vandalism -- takes place during your trip, Turo and AWP will provide roadside and transportation assistance.
If a breakdown occurs during your Turo trip, report the incident at support.turo.com as soon as possible. If immediate roadside is required, contact +49 (0)89 244414108. If there is an accident or vandalism occurs during a Turo trip, report the damage as soon as possible (definitely within 24 hours from the incident) by using our resolution center.
1. Roadside assistance / repair on spot
If a journey cannot be continued in the vehicle following a breakdown/accident, the TURO Assistance shall – wherever possible – restore vehicle operability at the event location and bears the resulting costs.
The costs for refuelling the vehicle shall be paid by the driver.
2. Towing after unsuccessful roadside assistance / repair on spot
Should the roadside assistance / repair on spot proves unsuccessful, the vehicle, along with any luggage and cargo, will be towed to the nearest repair workshop. The towing costs are covered by the TURO Assistance.
3. Recovery following an accident
The TURO Assistance shall arrange for the vehicle to be recovered if it leaves the road as a result of an accident. This applies to both the vehicle itself and also to towed, non-commercial trailers (e.g. caravans) and to luggage. The TURO Assistance bears the costs up to a max. of €100.
4. Onward journey/homeward journey/hotel costs
If the vehicle cannot be repaired locally within 24 hours, the TURO Assistance will cover:
Taxi costs up to max. €100 for a single journey or
Taxi costs up to max. €70 for a transfer to a railway station/airport, as well as rail tickets (2nd Class) or flight tickets(Economy Class), if the rail journey takes longer than 6 hours.
Hire car costs for 1 day, if no public transport is available. The maximum hire car segment covered corresponds to the vehicle segment of the hired P2P vehicle.
Hire car costs for up to 4 days abroad (see scope). The maximum hire car segment covered corresponds to the vehicle segment of the hired P2P vehicle.
In addition, the TURO Assistance covers the costs for one (1) night's hotel accommodation locally for all vehicle occupants (max. €80 per person per night), if no trains / no flights are available on the day of the breakdown / accident
For trips that begin in Germany, Turo’s Mobility Protection Service Center is available 24 hours a day, 365 days a year in: Andorra, Belgium, Bulgaria, Federal Republic of Germany, Denmark, Estonia, Finland, France, Greece, Republic of Ireland, Iceland, Italy, Croatia*, Latvia, Liechtenstein, Lithuania*, Luxembourg, Malta, Macedonia*, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, San Marino, Sweden, Switzerland, Serbia, Slovenia, Slovakia, Spain, Czech Republic, Turkey* (European part), Hungary, Vatican City, United Kingdom of Great Britain and Northern Ireland, Cyprus.
*In these countries, the benefits are provided depending on local availability and circumstances.
This coverage does not apply if you (the guest) violate Turo’s Terms of Service, allow an unauthorized driver to use the vehicle, or intentionally cause damage or misuse the vehicle. In addition, Mobility Protection does not provide protection if the damage is due to civil commotions, civil unrest, acts of war, earthquakes, nuclear energy or attacks, or weather-related incidents (flood, storms, etc). Fuel, insurance, or road charges/tolls are not covered by Mobility Protection.