This article only applies to trips booked with Turo’s protection in Germany.
Sometimes breakdowns, accidents, or vandalism may occur on a Turo trip, but Turo will work with our roadside partner, Allianz Global Assistance (AWP), to make sure you and your vehicle are protected. If a covered incident -- tire punctures, key issues (stolen, lost or locked in the vehicle), wrong fuel type, breakdown, accident, or vandalism -- takes place on a Turo trip outside your local area, Turo and AWP will help you get the vehicle back in your possession.
If a breakdown occurs while a guest is using your car, report the incident at support.turo.com. If immediate roadside is required, your guest may contact +49 (0)89 244414108. If there is an accident or vandalism occurs while a guest is using your car, report the damage as soon as possible (definitely within 24 hours from the incident) using our resolution center.
1. Collection of the repaired vehicle
The TURO Assistance covers the collection cost of the repaired vehicle being collected by the owner to the following extent:
- Taxi costs up to max. €100 for a single journey or
- Taxi costs up to max. €70 for a transfer to a railway station/airport, as well as rail tickets (2nd Class) or flight tickets (Economy Class) if the train journey takes longer than 6 hours.
2. Transportation Reimbursement
- If you have selected Turo’s Standard plan, we can provide you with up to €40 per day for your transportation needs, for up to 10 days (capping at €400) in Turo travel credit. This credit will expire if not used within 30 days of the date it was issued.
For trips that begin in Germany, Turo’s Mobility Protection Service Center is available 24 hours a day, 365 days a year in Andorra, Belgium, Bulgaria, Federal Republic of Germany, Denmark, Estonia, Finland, France, Greece, Republic of Ireland, Iceland, Italy, Croatia*, Latvia, Liechtenstein, Lithuania*, Luxembourg, Malta, Macedonia*, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, San Marino, Sweden, Switzerland, Serbia, Slovenia, Slovakia, Spain, Czech Republic, Turkey* (European part), Hungary, Vatican City, United Kingdom of Great Britain and Northern Ireland, Cyprus.
*In these countries, the benefits are provided depending on local availability and circumstances.
This coverage does not apply if you (the host) violate Turo’s Terms of Service or cause damage, whether intentionally or unintentionally. In addition, Mobility Protection does not provide protection if the damage is due to civil commotions, civil unrest, acts of war, earthquakes, nuclear energy or attacks, or weather-related incidents (flood, storms, etc). Fuel, insurance, and road charges/tolls are not covered by Mobility Protection.
Further terms and conditions of Allianz World Wide Partners can be found in the attached document.