We hope your guests never experience a breakdown, accident, or vandalism on a trip. But if they do, we’ll work with our Roadside Assistance partner, Allianz Global Assistance (AWP), to help.
Who and what we cover
If you’ve chosen a Turo protection plan, our Roadside Assistance partner will provide assistance to your guests. Turo covers the call out charge to the roadside location. However, we may charge you for services provided if we determine you caused the need for service. See the list of charges below.
Where we provide coverage
For trips that begin in Germany, Roadside Assistance is available 24 hours a day, 365 days a year in Andorra, Belgium, Bulgaria, Federal Republic of Germany, Denmark, Estonia, Finland, France, Greece, Republic of Ireland, Iceland, Italy, Croatia*, Latvia, Liechtenstein, Lithuania*, Luxembourg, Malta, Macedonia*, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, San Marino, Sweden, Switzerland, Serbia, Slovenia, Slovakia, Spain, Czech Republic, Turkey* (European part), Hungary, Vatican City, United Kingdom of Great Britain and Northern Ireland, Cyprus.
*In these countries, the benefits are provided depending on local availability and circumstances.
How to report a roadside issue
Do your best to ensure that guests know how to get roadside help. If a guest contacts you to report an issue, share the contact information below with them.
- Breakdown: Have your guest report the incident at support.turo.com as soon as possible.
- Roadside Assistance: Have them call+4930 568 37898, and select option 1.
- Accident - vehicle is undriveable: Have them call Roadside Assistance.
- Accident - vehicle can be driven: Have them report the damage within 24 hours from the time of the incident.
On-the spot assistance
If your guest is unable to drive the vehicle, Roadside Assistance will, whenever possible, fix the vehicle so that it’s operational. If a gas-powered vehicle needs to be refueled, we’ll replace the gas as part of Light Duty service. If an electric vehicle needs to be recharged, it would need to be towed
Towing after unsuccessful on-the-spot assistance
If on-the-spot assistance is unsuccessful, the vehicle and any luggage or cargo will be towed to the nearest repair shop.
Roadside Assistance covers your cost to collect the repaired vehicle within these limits:
- Taxi costs up to a maximum of €100 for a single journey OR
- Taxi costs up to a maximum of €70 for transfer to a railway station/airport. Coverage includes rail tickets (2nd Class) or flight tickets (Economy Class) if the train journey takes longer than six hours.
Recovery after an accident
If your vehicle leaves the road as a result of an accident, Roadside Assistance will arrange for vehicle recovery.
If you’ve selected Turo’s “Standard” protection plan, we’ll cover up to €40 per day for up to 10 days (for a maximum of €400) in Turo travel credit. This credit will expire if not used within 30 days of the date it was issued. Learn more about replacement transportation coverage.
You can help ensure the safety of your guests and save money by following these roadside preparation suggestions.
- Ensure there’s a spare tire in your car to avoid being charged for a replacement tire.
- Tell guests the location of the spare tire, how to switch the lights on/off, and what fuel your car needs.
- Have your own roadside assistance provider in place. If a guest contacts you to say they’ve broken down, you can call your own roadside assistance to avoid incurring charges from Turo. Coordinate this directly with your guest.
Light Duty - rendered onsite
This coverage does not apply if you or your guest:
- violate Turo’s Terms of Service
allow an unauthorized driver to use the vehicle
- intentionally cause damage or misuse the vehicle
Roadside Assistance protection doesn’t cover damage due to civil commotions or civil unrest. Nor does it cover damage resulting from acts of war, or nuclear energy or attacks. It doesn’t provide coverage if damage is due to earthquakes or weather-related incidents (flood, storms, etc). Coverage does not extend to the cost of fuel, insurance, or road charges/tolls.
Further terms and conditions of Allianz World Wide Partners can be found in the attached document.