Email is the best way to get in touch with your claims representative. However, you can also text us to get a quick update about your claim, or if you have any claims-related questions.
Simply text “Hi” to 415-801-0897 if you have any claims-related questions or issues (please be aware that your standard text messaging rates apply). Please note that the team’s hours are 8 am to 4 pm Pacific Time, Monday to Friday (excluding holidays).
We recommend texting this number rather than calling the general Customer Support phone line if you have concerns regarding claims-related issues or questions about the claims process -- texting is the fastest way to get claims-related information!
If your trip took place in Canada and you currently have an open claim with Intact Financial Corporation, we recommend contacting your Intact claims adjuster directly. If you require their contact information, please refer to the above.
*Note: If you are from an insurance carrier and need to reach your Turo claims representative, please email us at email@example.com for a US claim, or firstname.lastname@example.org for a Canadian claim and include your claim number and the Turo claim number in the subject line. Thank you!
**If you are a 3rd party (involved in an accident with a Turo driver) please email us at email@example.com for a US claim, or firstname.lastname@example.org for a Canadian claim, and include your personal information along with the information of the Turo driver. Thank you.