Contacting your claims representative

Fast Fact:

  • The quickest way to get in touch with a claims representative is via email.

How to get in touch with your claims representative

The quickest way to get in touch with a claims representative is via email. If you have questions or concerns about your claim or the claims process, look for your region below to learn how to contact us.  

US 

To reach your claims representative in the United States:

  • Reply to the most recent email you received from your claims representative
  • Email claims@turo.com
  • Text “Hi” to 415-849-7266 for a quick update about your claim or answers to simple claims-related questions

When contacting your US claims representative:

  • Make sure your questions or issues are related to claims only
  • Be aware that your standard text messaging rates apply
  • Please note that the team’s hours are Monday–Friday, 8 am–4 pm Pacific Time (excluding holidays). 

Canada

To reach your claims representative in Canada:

  • Reply to the most recent email you received from your claims representative
  • Email claims+ca@turo.com. 
  • Allow up to 2 business days for a reply

If you’re a host or guest in Canada and have an open claim with Intact Financial Corporation:

  • Contact your Intact claims adjuster directly
  • If you need their contact information, email your Turo claims representative (or claims+ca@turo.com)

Germany 

To reach your claims representative in Germany:

  • Reply to the most recent email you received from your claims representative OR
  • Email schaden@turo.com. 
  • Allow up to 2 business days for a reply

UK

To reach your claims representative in the UK:

  • Reply to the most recent email you received from your claims representative OR
  • Email ukclaims@turo.com
  • Allow up to 2 business days for a reply

Non-Turo Users

If you’re a third party (involved in an accident with a Turo guest) and need to get in touch with us, send an email to one of the addresses listed below. Include your personal information along with the information of the Turo guest. If you’re from an insurance carrier and need to reach us about a claim between Turo and one of your customers, email us at one of the addresses below. Include your claim number and the Turo claim number in the email subject line. 

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