Fast Fact:
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How to get in touch with your claims representative
The quickest way to get in touch with a claims representative is via email. If you have questions or concerns about your claim or the claims process, look for your region below to learn how to contact us.
US
To reach your claims representative in the United States:
- Reply to the most recent email you received from your claims representative
- Email claims@turo.com
When contacting your US claims representative:
- Make sure your questions or issues are related to claims only
- Be aware that your standard text messaging rates apply
- Please note that the team’s hours are Monday–Friday, 9 am–5 pm Pacific Time (excluding holidays).
Canada
To reach your claims representative in Canada:
- Reply to the most recent email you received from your claims representative
- Email claims+ca@turo.com.
- Allow up to 2 business days for a reply
If you’re a host or guest in Canada and have an open claim with Intact Financial Corporation:
- Contact your Intact claims adjuster directly
- If you need their contact information, email your Turo claims representative (or claims+ca@turo.com)
UK
To reach your claims representative in the UK:
- Reply to the most recent email you received from your claims representative OR
- Email ukclaims@turo.com
- Allow up to 2 business days for a reply
Non-Turo Users
If you’re a third party (involved in an accident with a Turo guest) and need to get in touch with us, send an email to one of the addresses listed below. Include your personal information along with the information of the Turo guest. If you’re from an insurance carrier and need to reach us about a claim between Turo and one of your customers, email us at one of the addresses below. Include your claim number and the Turo claim number in the email subject line.
- US claim: claims@turo.com
- Canadian claim: claims+ca@turo.com
- UK claim: ukclaims@turo.com