When will someone from Claims contact me?
Once you or your guest report damage, we’ll email you a receipt confirmation within a few minutes of receiving the report. If you file a claim with Turo, a Claims associate will email you at the address tied to your Turo account within 1 business day of the claims submission. If you don’t see these emails in your inbox, check your junk or spam folder. If you decide to settle the cost of the damage directly with your guest, Turo will confirm receipt of the damage report, but no Claims associate will follow up.
How do I contact Turo with questions about a claim?
The quickest way to get in touch with a claims associate is to reply to their most recent email to you. Otherwise, you can use the email addresses below. If you're inquiring about a third-party claim because you or your vehicle was involved in an accident with a Turo guest, include your personal information and the information of the Turo guest. If you’re from an insurance carrier, include your claim number and the Turo claim number in the email subject line.
- US claim – Email firstname.lastname@example.org. Allow 2 business days for a response. Make sure your questions or issues are claims related only. Team hours are Monday–Friday, 9 am–5 pm Pacific Time (excluding holidays).
- Canada claim – Email email@example.com. Allow up to 2 business days for a reply. If you have an open claim with Intact or ICBC, contact your Intact claims adjuster directly. If you need their contact information, ask your Turo claims associate.
- UK claim – Email firstname.lastname@example.org. Allow up to 2 business days for a reply.