How will I find out about a cancellation?
We’ll notify you of a canceled trip via email. If you give permission for texts and push notifications, we’ll send those as well. We’ll also mark the trip “Canceled” in your Trips tab. Turo’s trust and safety team may cancel a trip because of a guest verification issue. Be sure to read your cancellation notices, and don’t give keys or grant access to a guest for a canceled trip.
Will I receive earnings for a canceled trip?
Whether you receive earnings for a canceled trip depends on the type of cancellation and how far in advance it’s made. If a guest or Turo cancels within the free cancellation period — 24 hours before the trip starts or one hour after booking if booked less than 25 hours in advance—we won’t pay any earnings. If a guest or Turo cancels a trip outside the free cancellation period, we’ll pay your share of 1 day's average trip cost (trip price + trip fee) plus 50% of any delivery fee for trips longer than two days. For trips 2 days or shorter, we’ll pay your share of 50% of 1 day's average trip cost (trip price + trip fee) plus 50% of any delivery fee.
Exceptions to the host earnings amounts for trips cancelled outside the free period may apply in some cases. These include flight delays or cancellations, issues tied to vehicle cleanliness, or other extenuating circumstances.