How will I find out about a cancellation?
We’ll notify you of a canceled trip via email. If you give permission for texts and push notifications, we’ll send those as well. We’ll also mark the trip “Canceled” in your Trips tab. Turo’s trust and safety team may cancel a trip because of a guest verification issue. Be sure to read your cancellation notices, and don’t give keys or grant access to a guest for a canceled trip.
Will I receive earnings for a canceled trip?
Whether you receive earnings for a canceled trip depends on the type of cancellation and how far in advance it’s made. If a guest or Turo cancels within the free cancellation period — 24 hours before the trip starts or one hour after booking if booked less than 25 hours in advance—we won’t pay any earnings. If a guest or Turo cancels a trip outside the free cancellation period, we’ll issue you partial earnings based on trip length. For trips two days or shorter, we’ll pay your share of half of one day's average trip price (based on the protection plan you chose). For trips longer than two days, we’ll pay your share of one full day's average trip price (based on the protection plan you chose). If the guest chose delivery, we’ll pay you half of any delivery fee.
Exceptions to the host earnings amounts for trips canceled outside the free period may apply in some cases. These include flight delays or cancellations, issues tied to vehicle cleanliness, or other extenuating circumstances.