Guest cancellations and Turo verification cancellations

How will you notify me of a canceled trip?

If your guest or Turo cancels a booked trip, we’ll notify you via text, email, and/or push notification, depending on how you’ve set up your communication permissions. We’ll also mark the trip “Canceled” in your Trips tab. Be sure to read your cancellation notices, and do not give vehicle keys or grant access to a guest for a trip that’s been canceled.

Will I receive earnings for a canceled trip? 

Whether you receive host earnings for a canceled trip depends on the type of cancellation and how far in advance the cancellation is made. See the charts below for a list of earnings for guest-canceled trips and trips canceled by Turo for guest verification issues. If you need to cancel a trip with your guest, follow these instructions. You can read complete details of all guest and host cancellations in our Cancellation policy. 

• If a guest or Turo cancels within the free cancellation period, you won’t receive any earnings for the canceled trip. 
• If a guest cancels outside of the free period, you’ll receive partial earnings based on the length of the trip. 
• If Turo cancels outside of the free cancellation period because of a guest verification issue, you’ll receive partial earnings based on the length of the trip. 

*Trips canceled outside the free cancellation period

*Trips canceled outside the free cancellation period 

Exceptions

Exceptions to the host earnings amounts for trips cancelled outside the free period may apply in the event of a flight delay or flight cancellation, safety issues tied to vehicle cleanliness, or other extenuating circumstances.