Fast Facts:
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What is a Commercial Host?
Commercial Hosts are hosts who provide their own commercial rental insurance for themselves and for their guests. Most commercial policies would likely exclude rentals, so the option to become a Commercial Host will almost always be available only to rental car companies, which can then list their vehicles on Turo.
If a host provides their own rental insurance on any vehicle associated with their account, all of their vehicles will automatically be opted into owner-provided insurance and covered exclusively by their own insurance.
Who can become a Commercial Host?
Hosts in the United States, the United Kingdom, and the Canadian provinces of Alberta, Nova Scotia, Ontario, and Quebec may decline a protection plan available through Turo and instead operate as a Commercial Host. Hosts in all other countries where Turo is available can only use Turo as a Commercial Host. Check this list to see the countries where Turo is available.
Additional requirements for Commercial Hosts in Germany
In addition to the insurance requirements listed above, Commercial Hosts in Germany must do the following:
Business license & Tax Implications
You must have a business license to use Turo. You may be able to take advantage of the German Kleinunternehmerregelung when registering for a business license; it depends on your expected revenue and profits. You can find more information about registering a business license and you can learn more about the Kleinunternehmerregelung.
Vehicle Registration
To operate as a Commercial Host, you must register your vehicle as a Selbstfahrermietfahrzeug. To do so, you’ll need to make an appointment at your local KFZ-Zulassungsstelle.
If you were a peer-to-peer host who is ready to rent out your vehicle(s) as a Commercial Host, you can upload a new vehicle listing to your existing Turo account or you can reactivate your existing listing(s) by reaching out to Turo customer support
How much will I earn?
Car rental companies that operate as Commercial Hosts waive all Turo protections — including liability insurance, physical damage reimbursement, and roadside assistance — but earn 90% of the trip price. Payment will be made in Canadian dollars (CA$) in Canada, pounds (£) in the UK, euros (€) in all countries in the eurozone, and US dollars (US$) everywhere else, including locations where Turo is available outside of the United States.
Policies and support for Commercial Hosts
If you choose to become a Commercial Host, you’ll be responsible for enforcing your own policies, fees, and fines. All additional fees and policies must be disclosed to the guest in your public vehicle listing.
The following is a detailed explanation of the ways in which our support and policies will affect you if you choose to become a Commercial Host.
Accidents, breakdowns, tows, and impounds
If your car is involved in an accident or breaks down, you must use your own roadside service and have the car towed and repaired yourself.
Additional drivers
You must approve any additional drivers that your guest wants to add to their trip and cover that driver under your insurance policy. Your guests can’t add additional drivers via the Turo platform. You’ll need to instruct them how to add additional drivers to their trip.
Additional fees
Any additional fees, penalties, or costs, including but not limited to, insurance, protection plans, CDW, mileage overages, smoking or cleaning, delivery, young driver, late/early returns, deposits (amount and type), and fuel fees must be reasonable and disclosed to potential guests in advance on the vehicle listing page.Turo will not help you to collect reimbursements. You must disclose in your listing any additional fees you charge or policies or requirements you impose. For example, security deposit requirements, refusal to accept debit cards, or additional paperwork that must be signed at check in.
Claims
You must file liability and damage claims through your own insurance and communicate directly with your guests on claims. Turo will provide neither coverage for, nor assistance with, damage-related claims.
Late returns and late fees
If your car is returned late, you’re able to enforce your own late return policies and fees. These must be disclosed in your public vehicle listing. We do encourage you to report when a guest is significantly late so we can take any necessary account action, if appropriate.
Parking tickets, tolls, cleaning, fuel, excess mileage, and moving violations
You must collect reimbursement directly from your guests for any incidentals. If you submit a reimbursement request through Turo’s Reimbursement tool, we’ll resolve in favor of the guest.
Missing vehicles
In the unfortunate and rare case that your vehicle is missing or stolen during a Turo booking, we’ll be unable to help you investigate or recover your vehicle. You should contact your insurance and your local police department. Do alert Turo that your vehicle is missing or stolen so we can take the appropriate action to remove the guest from our marketplace.
Your employees
Turo will not discuss your account with anyone other than the primary account holder.
Quality/safety issues/maintenance issues
If it’s brought to our attention that your vehicle is unsafe in any way, we’ll follow our normal procedure of restricting your vehicle and requesting a diagnostic report prior to allowing your vehicle to be booked through Turo again.
Vehicle eligibility
The usual fair market value limit for listing vehicles on Turo is not applicable for Commercial Hosts. This means you can list any vehicle no matter its market value. However, the vehicle must meet the rest of our vehicle eligibility requirements.
Vehicle swaps
You must inform us if you want to provide your guest with a different vehicle than the one listed on the trip booking.