What is a Commercial Host?
Commercial Hosts decline a protection plan offered through Turo. Instead, they provide their own commercial rental insurance for themselves and their guests. Commercial Hosts waive all Turo protections. These include liability insurance, physical damage reimbursement, and roadside assistance. If you’re a host in the United States, the United Kingdom, or the Canadian provinces of Alberta, British Columbia, Nova Scotia, Ontario, or Quebec, you can choose the option to operate as a Commercial Host. If you’re in any other country where Turo is available, your only option is to operate as a Commercial Host.
To operate as a Commercial Host, open the Vehicle protection setting for your vehicle and choose “Decline protection.” You’ll be prompted to enter more information, including the name of your insurance provider and policy number. Most commercial insurance policies likely exclude rentals, so the option to become a Commercial Host is almost always available only to rental car companies. If you decline protection and provide commercial rental insurance on any vehicle associated with your account, we’ll automatically opt all of your vehicles into owner-provided insurance.
Additional requirements in Germany
In addition to the insurance requirements listed above, Commercial Hosts in Germany must have a business license to use Turo. You may be able to take advantage of the German Kleinunternehmerregelung when registering for a business license. Eligibility depends on your expected revenue and profits. You can find more information about registering a business license and you can learn more about the Kleinunternehmerregelung. You must also register your vehicle as a Selbstfahrermietfahrzeug. To do so, you’ll need to make an appointment at your local KFZ-Zulassungsstelle.
What vehicles can I list?
Turo doesn’t apply the usual fair market vehicle value limit to Commercial Host listings. You can list any vehicle as long as it meets the rest of our vehicle eligibility requirements. If we learn that your vehicle may be unsafe in any way, we’ll restrict it. You’ll have to submit a diagnostic report before we allow guests to book your vehicle again.
How much will I make as a Commercial Host?
In the US, you’ll receive 92.5% of the trip price. Commercial Hosts in all other regions where Turo operates receive 80%. We’ll issue payment in Canadian dollars (CAD) in Canada, pounds (£) in the UK, euros (€) in all countries in the eurozone, and US dollars (US$) everywhere else, including locations where Turo is available outside of the United States.
What are my responsibilities as a Commercial Host?
If you operate as a Commercial Host, you’re responsible for enforcing your own policies and collecting your own fees. You must disclose these in your public vehicle listing. The following is a detailed explanation of your responsibilities as a Commercial Host.
Accidents and claims
You must keep a copy of your commercial rental insurance card in your vehicle. Turo roadside assistance and claims processing isn’t available to guests traveling in a car that belongs to a Commercial Host. If your car gets in an accident or breaks down, you must use your own roadside service. You’ll need to have the car towed and repaired yourself. You must file liability and damage claims through your own insurance and communicate directly with your guests on claims. Turo will neither provide coverage for, nor assistance with, damage-related claims. Let your guests know what to do and whom to contact if they need roadside assistance or the vehicle is damaged during a trip.
Approving drivers
Anyone who meets Turo’s general eligibility requirements can book your cars, regardless of their fair market value. You may decide for yourself whether to impose additional eligibility requirements on guests who book high-value vehicles and/or to collect a security deposit
You must approve any additional drivers your guests want to add to their trip. You’ll cover that driver under your insurance policy. Your guests can’t add additional drivers via the Turo platform. You’ll need to instruct them how to add drivers to their trip.
Guest charges and reimbursements
You can charge reasonable fees, penalties, or costs and must disclose them to potential guests in advance on the vehicle listing page. These include, but aren’t limited to, insurance, protection plans, CDW, mileage overages, smoking, cleaning, delivery, young driver, late/early returns, deposits (amount and type), and fuel replacement. Commercial Hosts aren’t allowed to use the Reimbursement tool. Using it could impact your host standing.
Late, missing, or stolen vehicles
It’s your responsibility to enforce any late return policy you have and collect any related fees. But, we encourage you to report late returns to us so we can determine whether to take any action on the guest’s account. In the unfortunate and rare case that your vehicle is missing or stolen during a Turo booking, we’re unable to help you investigate or recover your vehicle. Contact your insurance and your local police department.
Terms of service violations
You must alert Turo in any situation where a guest violates our Terms of service. We’ll take the appropriate action to remove the guest from our marketplace.
Vehicle swaps
You must inform us if you want to provide your guest with a different vehicle than the one listed on the trip booking.